Marcus by Goldman Sachs, Business Analyst, Associate, Birmingham

Goldman Sachs Bank AG; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global investment firm is seeking a skilled Business Analyst to join our Operations team in Birmingham. This role involves supporting the delivery of customer-facing solutions, documenting procedures, and ensuring compliance with regulatory standards. The ideal candidate will have significant experience in business analysis, strong communication skills, and the ability to thrive in a fast-paced environment. This role offers competitive benefits and opportunities for professional growth.

Benefits

Medical and dental insurance

Generous vacation policies

Retirement planning assistance

On-site fitness centers

Qualifications

• 8 years of professional experience with 5 years in product and operational design.
• Strong understanding of regulatory policies and legal requirements.
• Ability to deliver on large-scale programs with regulatory impact.

Responsibilities

• Support Product Owner in designing processes for the Operations team.
• Interact with internal clients and application development teams.
• Document business operating procedures for operation efficiencies.

Skills

Business Analysis

Collaboration

Regulatory compliance

Communication skills

Education

Bachelor's degree or equivalent

Job description

Marcus by Goldman Sachs, Business Analyst, Associate, Birmingham location_on Birmingham, West Midlands, England, United Kingdom

Opportunity Overview sitemap_outline CORPORATE TITLE Vice President language OFFICE LOCATION(S) Birmingham assignment JOB FUNCTION Project Management account_balance DIVISION Asset & Wealth Management

OUR IMPACT

Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor‑led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra‑high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct‑to‑consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading‑edge technology, data, and design.

Marcus by Goldman Sachs

The firm’s direct‑to‑consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start‑up with more than 150 years of experience. Today, we serve millions of customers across US and the UK offering multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

YOUR IMPACT

We’re looking for a Business Analyst professional to join our Operations team who wants to use their skills and ideas to create customer facing and agent solutions, with a track record of providing operational solutions within regulatory environment.

• Support the Product Owner and Head of Delivery in designing processes and developing suitable systems for the Marcus Operations team
• Interact with Internal Clients and application development teams across Treasury, Product and Technology teams
• Works closely with Development and Testing teams to define requirements, document acceptance criteria, clarify issues and sign off test scripts
• Document business operating procedures ensuring all stakeholder requirements are considered and inputted whilst maintaining operation efficiencies
• Work closely with Marcus Delivery to understand pain points and propose improvement options
• Design wireframes and mock‑ups to support Marcus user requirements
• Design process maps and flows to support customer centric agent solutions
• Identify improvement opportunities in our processes and facilitate inclusion in the agent product roadmap
• Involves working closely with wider stakeholders across Legal, Compliance and FCC teams
• Follow‑up on open issues and obtain resolutions
• Troubleshoot and elevate problems to the Product Owner and business managers as required
• Work with Customer Support team to build a strong understanding with established policies, procedures and authority levels across multiple cross‑functional teams and processes
• Work closely with Training team to demonstrate new functionality for the agent platform, establish quality issues and ensure this is embedded into the training policies
• Deputises for Product Owner as required

REQUIREMENTS

• Ideally 8 years of professional experience with 5 years of direct experience working across product and operational design
• In depth understanding of Business Analysis, preferably within Retail Banking environment
• In‑depth knowledge of management, regulatory policies and legal requirements
• Demonstrable ability to deliver on large‑scale programs with regulatory impact
• Must be self‑directed, detail oriented, positive attitude, driven, able to work independently in a team‑oriented and fast‑paced environment
• Collaborative with strong communication and delivery skills
• Experience in a regulated and audited service environment
• Experience of working directly with regulators

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

HEALTHCARE & MEDICAL INSURANCE

We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short‑term disability, long‑term disability, life, accidental death, labor accident and business travel accident insurance.

COMPETITIVE VACATION POLICIES

We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

FINANCIAL WELLNESS & RETIREMENT

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.

HEALTH SERVICES

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state‑of‑the‑art on‑site health centres in certain offices.

FITNESS

To encourage employees to live a healthy and active lifestyle, some of our offices feature on‑site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre‑approved amount).

CHILD CARE & FAMILY CARE

We offer on‑site child care centres that provide full‑time and emergency back‑up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counselling services, expectant parent resources and transitional programmes for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

BENEFITS AT GOLDMAN SACHS

Read more about the full suite of class‑leading benefits our firm has to offer.