Maps Reporting Specialist with JAPANESE Language

Cognizant; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading global technology firm in London is seeking a Maps Reporting Specialist fluent in Japanese. The role involves delivering exceptional customer support for maps, analyzing data, and collaborating globally. Ideal candidates should have 2+ years of technical support experience and fluent oral/written communication skills in English and Japanese.

Qualifications

• Must be fluent in English and Japanese, both written and spoken.
• Minimum requirement is graduation or 15 years of education.
• Experience in technical support preferred.

Responsibilities

• Deliver exceptional customer support for maps service.
• Analyze and report map data ensuring precision and quality.
• Collaborate with a global team to improve user experience.

Skills

Customer service

Fluency in Japanese

Technical support

Research skills

Attention to detail

Education

Graduation/15 years of education

Tools

Mac OS X

QGIS

Job description

Overview

Maps Reporting Specialist with JAPANESE Language

Location & Work Model

Location – London (22 Bishopsgate, City of London, London EC2N 4A)
Work Model – Hybrid.

Responsibilities

Are you passionate about customer service and fluent in JAPANESE? We’re looking for a dedicated individual to join our London team as a Maps Reporting Specialist with Japanese Language. Your responsibilities would include delivering exceptional customer support for our maps service, analyzing and reporting map data to ensure precision and quality, and collaborating with a global team to improve user experience.

Skills and Requirements

Skills and Requirements :

• Must have good oral & written communication skills and the ability to read, write, & speak fluent English and Japanese.
• English fluency is a requirement as all tools, communication, documentation, training, work are in English.
• English language skill of candidate are assessed using Apple provided Comms assessment
• Setup, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.
• Communicate and update Apple manager on status of assigned tasks.
• Liaise with other support groups in Apple.
• Graduation/15 years of education is minimum qualification requirement.
• Interest in Apple products and / or mapping (preferred but not required).
• Mac OS X experience preferred.

Ideal Candidate

• 2+ years technical support or other problem solving experience required.
• Skilled researcher and comfortable using a variety of online sources.
• Keen attention to detail and self-motivated.
• Customer service background (Communications team) preferred, but not necessary.
• Perform information validation by calling if required.
• QGIS skills would be an advantage.
• Able to maintain positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Can summarize information from different spoken and written sources.
• The ability to differentiate different types of meaning in complex situations i.e. direct communications with our customers.
• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).