Maps Reporting Specialist with GERMAN

Cognizant; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading tech services company in London seeks a Maps Reporting Specialist with German language skills. You will provide exceptional customer support for our maps service, ensuring data quality and collaborating with a global team. Candidates must have strong communication abilities in English and German, with at least 2 years of technical support experience preferred. This position offers a hybrid work model.

Qualifications

• Good oral and written communication skills.
• Graduation/15 years of education is minimum qualification.
• 2+ years technical support experience required.

Responsibilities

• Deliver exceptional customer support for maps service.
• Analyze and report map data for quality assurance.
• Collaborate with a global team to improve user experience.

Skills

Communication skills

Fluency in English

Fluency in German

Attention to detail

Technical support experience

Education

Graduation / 15 years of education

Tools

QGIS

Mac OS X

Job description

Overview

Maps Reporting Specialist with GERMAN Language: Location – London (22 Bishopsgate, City of London, London EC2N 4A). Work Model – Hybrid.

We're looking for a dedicated individual to join our London team as a Maps Reporting Specialist with GERMAN Language!

Your Responsibilities would include delivering exceptional customer support for our maps service analyzing and reporting map data to ensure precision and quality and collaborating with a global team to improve user experience.

Responsibilities

• Deliver exceptional customer support for our maps service, analyzing and reporting map data to ensure precision and quality, and collaborating with a global team to improve user experience.

Skills and Requirements

• Must have good oral & written communication skills and the ability to read, write, & speak fluent English and the German language.
• English fluency is a requirement as all tools, communication, documentation, training, work are in English.
• English language skill of candidate are assessed using Apple provided Comms assessment
• Setup, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.
• Communicate and update Apple manager on status of assigned tasks.
• Liaise with other support groups in Apple.
• Graduation/15 years of education is minimum qualification requirement.
• Interest in Apple products and / or mapping (preferred but not required).
• Mac OS X experience preferred.

Ideal candidate

• 2+ years technical support or other problem solving experience required.
• Skilled researcher and comfortable using a variety of online sources.
• Keen attention to detail and Self-motivated.
• Customer service background (Communications team) preferred, but not necessary.
• Perform information validation by calling if required.
• QGIS skills would be an advantage.
• Able to maintain positive attitude and attention to detail when performing repetitive tasks.
• Adaptable and able to learn new projects and processes.
• Can summarize information from different spoken and written sources.
• The ability to differentiate different types of meaning in complex situations i.e. direct communications with our customers.
• Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).