Mandarin speaking Senior Travel Account Executive

French Selection UK; Greater London; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A leading tour operator is seeking a dynamic role for client relations in Central London. This position involves leading a small team, understanding client needs, and enhancing sales in the Far East market. Candidates must be fluent in Mandarin and have a passion for travel and tourism. The role offers a hybrid working system after a successful probation period, with responsibilities ranging from managing client inquiries to preparing competitive quotes and offering excellent service.

Qualifications

• Experience working within the travel or tour operations industry needed.
• Knowledge of destinations in Great Britain and Ireland beneficial.
• IT literate.

Responsibilities

• Lead role and main point of contact with clients to increase sales.
• Responsible for a small team ensuring smooth operations.
• Develop relationships to understand client needs for suitable products.
• Prepare itineraries, costings, and quotes for clients.
• Support the Far East Sales Team in meeting client requirements.

Skills

Fluent in Mandarin (written and spoken)

Excellent communication skills

Strong financial understanding

Proactive and dynamic

Organisational skills

Job description

Overview

London

Ref: 4303AM

Salary: up to £40,000 per annum depending on experience

Location: Central London

Hybrid work

Company Profile

A well-established tour operator specialising in creating tours in Great Britain and Ireland

Responsibilities

• Main duties: An exciting opportunity to take a lead role and be the main point of contact with clients building relationships with the aim to increase sales while providing outstanding service.
• The Role:
• Responsible for a small team ensuring smooth operations while also acting as a liaison between management and the team.
• To develop a relationship with your clients to understand their needs ensuring the products are best suited in order to increase sales and growth in the Far East.
• Be able to understand the client’s sales cycle ensuring quotes are relevant.
• Ensuring the development and onboarding of new business.
• Supporting the Far East Sales Team in meeting client’s requirements ensuring the best product is offered to maximise sale.
• Liaising with clients and internal teams in preparing itineraries, costings and quotes.
• Ensuring offers are competitive and profitable.
• Resolving any client queries as needed.
• Additional tasks may include: supporting the client during a tour ensuring itineraries, documents, hotel placements are checked, support 24-hour emergency assistance, support team members.
• Following a successful probation period, this position is offered on a hybrid working system.

Qualifications

• Fluent in Mandarin (written and spoken) essential
• Experience working within the travel or tour operations industry needed
• Knowledge of destinations in Great Britain and Ireland beneficial
• Passion for travel and tourism
• Excellent communication and organisational skills
• Strong financial understanding with the ability to handle a fast paced environment
• Proactive, dynamic and ability to multi task
• IT literate
• Able to work as part of a team as well as to take initiatives