Manager, Technical Lead, ServiceNow

Deloitte LLP; United Kingdom; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading consulting firm is seeking a Solution Architect to design impactful ServiceNow solutions for clients in the UK. The role requires extensive knowledge of the ServiceNow ecosystem, strong presentation, and critical thinking skills. You will partner with clients, lead design sessions, and ensure robust solution delivery while fostering team growth. A collaborative spirit and passion for technical innovation are essential. This position offers a hybrid working environment, enabling flexibility and balance between professional and personal life.

Benefits

Hybrid working policy

Professional development opportunities

Qualifications

• Proven record in ServiceNow programmes for large enterprises.
• Advanced ServiceNow development practices and lifecycle knowledge.
• Ability to work without clear instruction in fast-paced environments.

Responsibilities

• Partner with clients to define impactful solutions.
• Lead solution design sessions and workshops.
• Ensure project delivery on time and budget.

Skills

ServiceNow technical ecosystem experience

Presentation skills

Critical thinking

Problem-solving

Team management

Stakeholder communication

Education

Certified ServiceNow System Administrator

Certified ServiceNow Application Developer

Tools

ServiceNow

REST/SOAP

Job description

Bristol, Edinburgh, Glasgow, London, Manchester

Business Line

Job Type

Permanent / FTC

Date published

01-Dec-2025

21469

Connect to your Industry

At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects.

Our ServiceNow capability is a rapidly growing part of our business. As a ‘Global ServiceNow Partner’ we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients.

Connect to your opportunity

In the Solution Architect role, you will partner with our clients to define impactful solutions and driving valued outcomes. The role is suited for those individuals with a strategic mindset, deep technical experience in ServiceNow, and a developed ability to communicate with our clients in order to design and deliver effective solutions.

Solution Delivery

You will play a critical role across client delivery, working alongside solution architects providing technical expertise to identify, design and deliver ServiceNow solutions that support our clients’ objectives

• Design targeted solutions in response to technical requirements across multiple ServiceNow modules, able to consider the implication of proposed solutions across operationality, maintainability, and user experience
• Cultivate and manage client relationships at a peer-to-peer level, building trust and collaborative working styles
• Able to communicate complex technical concepts to both non-technical and technical stakeholders in a clear and concise manner
• Collaborate with business stakeholders to gather and analyse business requirements and translate those into ServiceNow solutions
• Lead solution design sessions and workshops with clear agendas and goals
• Uphold adherence to architecture and governance standards, to delivery robust, adaptable, and scalable solutions in accordance with ServiceNow best practice
• Develop high quality design and facilitation material/artefacts such as High-level architectures, low-level architecture, and workshop presentation material
• Deliver as part of a team responsible for ensuring that the project is delivered on time, within budget, and to the client's satisfaction
• Work with Business Analysts and Developers to deliver technical solutions in alignment to submitted requirements
• Demonstrate awareness of team management, specifically across an agile process and its ceremonies
• Able to manage workload of development teams based on individual members forecast capacity

Accelerate our Business Development

You will play a vital role to in growing and developing our delivery pipeline, developing new business opportunities, and expanding the firm's client base.

• Support in the development of proposals, supporting the creation of conceptual designs and identifying the right fit approach and solution for prospective clients
• Present in oral sales phases and credentialise Deloittes expertise
• Able to lead a team to create Demos, proof of concepts to support in the sales cycle

Foster the growth of our people

As a prominent member within our ServiceNow architectural & technical community you will play a significant role in developing our culture and our people in the following ways:

• Provide guidance and support to team members across within program delivery and our op unit
• Mentor and coach team members to help them develop their skills and advance their careers.
• Able to play a key role in our ServiceNow business and its architectural practice to develop and grow our ServiceNow capability
• Contribute and/or sponsor the development of innovative market solution offerings based on the ServiceNow platform.
• Understand and contribute to the firm’s commitment to creating a more inclusive environment.
• Develop eminence and collaborate with wider Enterprise Architectural communities

Connect to your skills and professional experience

We are looking for individuals who are confident, experienced and team orientated; bringing their own experiences to strengthen our growing capability. Deloitte works best connected, and we are looking for individuals with the ability to foster relationships across the firm as well as with our clients.

Required experience

• Comprehensive experience in the ServiceNow technical ecosystem working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSM
• Proven track record working in ServiceNow programmes of work for large enterprises
• Experience with working on ServiceNow integrations using ServiceNow including REST/SOAP and ServiceNows product suite (Integration Hub, Workflow Data Fabric)
• Demonstrated ability to work in a fast paced, challenging, and varied environment
• Developed presentation skills, with ability to be articulate and explain complex technical solutions across a variety of stakeholder types
• Demonstrate critical thinking and problem solving and is able to work without clear instruction
• Enthusiasm and passion for the delivery of market leading solutions that make a difference for our clients
• Advanced understanding of ServiceNow development practices and proficient in all phases of the software development lifecycle.
• Certified ServiceNow System Administrator and Application Developer.
• Certified ServiceNow Implementation (CIS) in 2 or more applications.
• Familiarity with CSDM 5.0

Not essential but preferred experience, skills, and certifications

• Certified ServiceNow CMA and/or CTA or equivalent
• Familiarity with Discovery and Service Mapping approaches
• Familiarity with GenAI/Agentic AI/NowAssist
• Certified in Prince2 and/or Agile disciplines or equivalent
• Certified in ITIL v3/4 Foundation or equivalent or higher certifications.
• Demonstrates thought leadership across one or more of our sectors industries.
  • Life Science & Health care (HCLS),
  • Consumer
  • Energy, Resource and Industrial (ER&I) industries
  • Technology, Media, and Telecommunications
  • Financial Services
• Familiarity of project sales cycle, including programme structures, resourcing, and cost modelling

Connect to your business – Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Enterprise, Technology and Performance

Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That’s where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“What attracted me to Deloitte were the endless opportunities and the collective experience of other like‑minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” –Dan, Technology & Transformation

Our hybrid working policy

You’ll be based in one of our UK offices with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers