Manager Field Engineering EMEA

CircleCI; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading CI/CD platform provider is seeking a Field Engineering Manager to blend technical delivery with team leadership. In this role, you will actively engage with clients to deliver solutions and develop a distributed engineering team across Europe. The ideal candidate will have a strong technical background, experience in coaching, and a proven history of driving customer success. This position emphasizes a customer-focused mindset with a collaborative approach in managing a remote, diverse team.

Qualifications

• 5+ years experience in field engineering or technical customer-facing roles.
• 2+ years experience coaching or leading technical teams.
• Proven track record of driving customer success.

Responsibilities

• Engage with customers in a technical capacity.
• Lead and coach a distributed field engineering team.
• Monitor team performance and identify improvement opportunities.

Skills

Customer-focused approach

Strong hands-on technical background

Excellent communication skills

Collaborative mindset

Organizational skills

Education

Bachelor's degree in Computer Science or related field

Job description

Overview

CircleCI is looking for a Field Engineering Manager to join our EMEA team in a player-coach role, combining hands-on client engagement with team leadership to drive technical excellence and customer success in the DevOps and CI/CD space.

What You\'ll Do

• Actively engage with customers and partners in a hands-on technical capacity, delivering solutions, conducting technical presentations, and supporting proof-of-concepts
• Lead and coach a distributed field engineering team across EMEA, providing day-to-day guidance and professional development
• Build deep knowledge of CircleCI technology through direct customer engagement and technical delivery work
• Support both pre-sales and post-sales activities, working alongside your team to provide technical expertise and advisory services
• Coordinate operational activities and work plans for the EMEA field engineering function, ensuring effective execution across time zones and locations
• Develop and share best practices to optimize team effectiveness and customer satisfaction across the region
• Foster collaboration within the distributed EMEA team and with cross-functional partners including sales, customer success, and product teams
• Provide mentorship and coaching to team members, supporting their technical growth and career development
• Monitor team performance and customer engagement, identifying opportunities for continuous improvement
• Contribute to process improvements and operational efficiency initiatives
• Manage resource coordination and capacity planning to meet regional objectives
• Ensure quality standards and performance requirements are met for technical deliverables

Requirements

• Bachelor\'s degree in Computer Science, Engineering, or related field
• 5+ years of experience in field engineering, solutions engineering, or technical customer-facing roles within the technology industry
• 2+ years of experience coaching, mentoring, or leading technical team members
• Strong hands-on technical background with expertise in software development, DevOps practices, CI/CD workflows, and cloud technologies
• Demonstrated ability to balance individual contributor work with team leadership responsibilities
• Proven track record of driving customer success through technical solutions and collaboration
• Excellent communication and presentation skills, with experience engaging technical and business audiences at various organizational levels
• Strong organizational skills with ability to manage multiple priorities across a distributed team environment
• Experience working effectively across different European countries and time zones
• Willingness to be a working team manager who remains actively involved in client-facing technical delivery
• Knowledge of current trends in DevOps, CI/CD, and software delivery
• Collaborative mindset with ability to build relationships across cross-functional teams
• Customer-focused approach with passion for technical excellence and continuous improvement
• Based in EMEA with authorization to work in your country of residence

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About CircleCI

CircleCI is the world’s largest continuous integration/continuous delivery (CI/CD) platform, and the hub where code moves from idea to delivery. As one of the most-used DevOps tools—processing more than 3 million jobs a day—CircleCI has unique access to data on how the most effective engineering teams work, and the tools to help software companies successfully leverage the power of AI into their commercial applications. Companies like Hinge, HuggingFace, and Samsung use us to improve engineering team productivity, release better products, and get to market faster.

Founded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is venture-backed by Base10, Greenspring Associates, Eleven Prime, IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, Threshold Ventures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit, and Harrison Metal Capital.

CircleCI is an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.