Manager - Reinvent Work with AI

lloyds banking group; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services organization located in the UK is seeking a talented individual to drive operational excellence through AI adoption and project management. You'll oversee end-to-end change, design impactful frameworks and playbooks, and facilitate adoption across teams. The ideal candidate will have strong business design skills, proven experience in project management, as well as excellent communication abilities. Join us to shape the future of work in a collaborative environment.

Benefits

Generous pension contribution up to 15%

Annual performance-related bonus

Share schemes including free shares

Adaptable lifestyle benefits

30 days' holiday plus bank holidays

Wellbeing initiatives and generous parental leave

Qualifications

• Strong business design and process mapping capability.
• Proven experience in playbook and content creation.
• Ability to coordinate multiple workstreams.
• Excellent written and verbal communication skills.
• Strong collaboration skills.
• Ability to work in ambiguity and adapt to evolving priorities.
• Curiosity about future work trends.

Responsibilities

• Drive end-to-end group-wide change to improve productivity.
• Design and implement practical frameworks and playbooks.
• Manage high-impact projects across multiple workstreams.
• Develop and maintain playbooks for operational excellence.
• Lead projects across the Refine, Reengineer, and Reimagine pillars.
• Create clear content to support process adoption.

Skills

Business design

Process mapping

Project management

Written communication

Collaboration

Adaptability

Curiosity

Job description

Overview

Are you passionate about shaping the future of work? Join us as to Reinvent Work with AI. This is a unique opportunity to:

• Drive end-to-end group-wide change: Refine ways of working to improve productivity, reengineer workflows and deliver a ways of working blueprint for an agentic organisation.


• Create impactful playbooks: Design, implement & evolve practical frameworks and playbooks.


• Deliver strategic project: Manage high-impact project across multiple workstreams, collaborating with cross-functional teams to deliver measurable outcomes.


• Champion innovation: Be at the forefront of AI ways of working, reengineering workflows, and supporting a culture of continuous improvement.

This is an exciting time to join us as we accelerate AI adoption and design tomorrow's requirements. If you thrive in ambiguity, love solving complex problems, and are eager to shape the future of work, we want to hear from you.

What you'll be doing

• E2E design & delivery of group-wide change.


• Designing and implementing practical frameworks, playbooks, and processes to Reinvent Work. This includes refining ways of working to boost productivity, reengineering workflows, and developing a working blueprint for an agentic organisation.


• Developing strategic plans and turning them into practical guidance. Creating content that encourages adoption and coordinating initiatives that embed new working throughout the organisation.

Key Responsibilities

Playbook Development & Business Design

• Develop and maintain detailed playbooks for operational excellence, process mapping, and future ways of working.


• Translate high-level designs into practical, scalable frameworks for teams.


• Continuously refine playbooks based on feedback and emerging best practices.

Project Management & Coordination

• Lead projects and initiatives across the Refine, Reengineer, and Reimagine pillars.


• Coordinate cross-functional teams to deliver outcomes on time and within scope.


• Track progress, report on key metrics, and elevate risks where necessary.


• Analyses specified problems and issues to find the best solutions.

Content Creation & Communication

• Develop clear, engaging content to support adoption of new processes and behaviours.


• Tailor messaging for different audiences, ensuring clarity and impact.

Process Design & Operational Excellence

• Map current and future state processes, identifying opportunities for improvement and automation.


• Support systematic redesign of workflows to maximise efficiency and impact.

Collaboration

• Work closely with business units, Chief Data & Analytics Office and teams across the Bank to co-design and deliver playbooks & content.


• Facilitate workshops and feedback sessions to ensure alignment and adoption.

Change Management & Adoption

• Champion new ways of working, supporting colleagues through change.


• Monitor adoption, gather feedback, and iterate solutions for sustained impact.

Qualifications

Strong business design and process mapping capability.

• Proven experience in playbook and content creation.


• Project management skills with ability to coordinate multiple workstreams.


• Excellent written and verbal communication skills.


• Strong collaboration skills.


• Ability to work in ambiguity and adapt to evolving priorities.


• Curiosity - able to keep up to date on future work trends and best practices.

And any experience of these would be really useful.

• Experience with AI, digital transformation, or operational excellence.


• Knowledge of benchmarking and case study development.


• Experience in embedding cultural change and supporting inclusive workplaces.

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%


• An annual performance-related bonus


• Share schemes including free shares


• Benefits you can adapt to your lifestyle, such as discounted shopping


• 30 days' holiday, with bank holidays on top


• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.