Manager Content Developer

Pearson; United Kingdom; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading global education company seeks a Manager - Content Development to oversee the design and development of vocational teaching products. This role includes managing teams to ensure alignment with regulatory requirements and market needs. The ideal candidate has a background in education, experience in product management, and the ability to lead and motivate others effectively. You will contribute to shaping product strategies and ensuring smooth implementation processes. This hybrid role offers an opportunity to impact education globally.

Qualifications

• Experience and understanding of the UK and/or international education market.
• Experience with designing and developing qualifications.
• Experience of managing high-performing teams.

Responsibilities

• Manage product design and development aligned with stakeholder needs.
• Lead teams to ensure smooth product implementation.
• Develop strategies to attract and retain talent within Pearson.

Skills

Organisationally agile

Ability to motivate, lead and empower others

Strong communicator

Commercial acumen

Customer empathy

Creative thinker

Strategic thinker

Project management

Education

Qualified to degree level or equivalent

Job description

Overview

Manager - Content Development FTC 11 months

Job Purpose: This role is responsible for managing people to design and develop vocational teaching and learning products and services that include qualifications, sample assessments, End-Point assessments, digital or printed teaching and learning content, that meet the needs of learner, customers/clients and stakeholders and are compliant with the requirements of governments and regulators.

This role: managing people to generate strong evidence bases for the design and development of products and services that are aligned with our business and sector strategies; managing people to design and develop products and services that are attractive to learners and customers, meet stakeholder needs and are compliant with the requirements of governments, regulators, clients and Pearson quality policies and procedures; managing people to ensure smooth implementation of new qualifications including ensuring the clarity, consistency, and technical accuracy of product support through the lifecycle for the portfolio of qualifications allocated; attracting, recruiting, developing, and retaining the best people to work at Pearson and facilitate strong relationships within the Product department and between the Product department and other teams (e.g. virtual sector, development and bid teams). In addition, it is responsible for supporting the Strategic Lead - Product Development with research, design, implementation, and ongoing customer experience of significant portfolios and suites.

Main responsibilities

1. Insight and market shaping
2. Product strategy and financial management
3. Product design and development
4. Implementation, customer experience and campaigns
5. Leadership and management

1) Insight and market shaping

Support Strategic Lead - Product Development to generate a strong evidence base for strategy and product development for significant or high-stakes portfolios, suites or opportunities.

Ensure Product Managers and Product Developers are aligned in the way in which they generate and interpret the evidence base for new products and services (via learner, customer, stakeholder, labour market and competitor research).

Develop and maintain insight into best practice (teaching and learning, assessment and the link between them).

Represent Pearson in meetings with stakeholders as part of the development process, e.g. governments, regulators.

2) Product strategy and financial management

Lead team to develop strategies for designing and developing products and services that are both attractive to learners and customers and compliant with the requirements of governments and regulators.

Contribute to portfolio, suite and sector strategy development.

Contribute to the financial and strategic business planning process.

Manage OPEX and CAPEX budgets and monitor team member's budgets.

3) Product design and development

For significant or high-stakes portfolios, suites or opportunities, support Strategic Lead - Product Development to:

disseminate design principles, guidance and templates; interpret how client, government and regulatory requirements should be implemented.

quality assure products and services developed ahead of Strategic Lead - Product Development approval to ensure they meet learner, customer and stakeholder needs, and are compliant with regulatory, government and client requirements and Pearson quality policies and procedures.

provide regular management information detailing risks and issues with appropriate mitigations that ensure delivery to time, budget and quality.

Lead teams to:

Design and develop winning products and services that meet learner, customer and stakeholder needs, and are compliant with regulatory, government and client requirements and Pearson quality policies and procedures.

Translate suite- or portfolio-level principles into winning proposals and qualification and assessment designs and client solutions.

Lead the product and services development and/or tender process (design, development, internal approval, accreditation and government approval) to time, budget and quality.

Provide regular management information detailing risks and issues with appropriate mitigations that ensure delivery to time, budget and quality.

Recruit, brief, train and performance manage writers in a strategic way to deliver winning qualifications and assessments to time, budget and quality.

Manage the updating and maintenance of specifications and sample assessment materials through the lifecycle for the portfolio of qualifications allocated.

4) Implementation, customer experience and campaigns

For significant portfolios, suites or opportunities, support Strategic Lead - Product Development to ensure the smooth implementation and ongoing running through the lifecycle by:

communicating to internal teams the strategy, proposition, features and benefits.

maintaining up-to-date and accurate information in support of customer-facing teams.

briefing customer-facing teams re any amendments through the cycle clearly and simply.

managing and responding to customer complaints.

monitoring customer experience of our product support and identifying ways to improve it.

Lead teams to collaborate with others to:

ensure effective set up and implementation of new products and services.

maintain the accuracy and validity of products and services through their lifecycle.

ensure a positive customer and learner experience in delivery through the lifecycle.

ensure the clarity, consistency and technical accuracy of product support through the lifecycle for the portfolio of qualifications allocated.

5) Leadership and management

Attract, recruit, develop and retain the best people to work at Pearson.

Facilitate strong relationships within the Product department and between the Product department and other teams (e.g. virtual sector, development and bid teams).

Develop staff resource plans to meet the requirements of our business strategy.

Champion a learner and customer first' culture across Pearson, ensuring there is good understanding of what is important to learners and customers and that all decisions are made with reference to their needs.

Lead on departmental initiatives to deliver better service to our customers and learners, and influence major stakeholders.

Qualifications and experience

Essential

Qualified to degree level or equivalent.

Experience and understanding of the UK and/or international education and qualifications market and environment.

Experience of working on the design, and/or development of qualifications.

Experience of balancing a commercial focus with regulatory/legal requirements and assessment validity to create solutions for customers that are practical and have competitive advantage.

Experience and knowledge of assessment techniques and principles.

Experience of leading and managing high-performing teams including virtual teams.

Project management experience.

Desirable

Teaching experience.

Experience of working on the operation of qualifications.

Experience of developing customised qualification and assessment solutions for tenders.

Design and development of digital learning/teaching resources.

Experience of managing budgets.

Skills and competencies

Essential

Organisationally agile.

Influences without authority.

Ability to motivate, lead and empower others.

Prioritises and makes effective decisions.

Commercial acumen.

Customer empathy.

Creative and lateral thinker.

Strategic thinker.

Strong communicator with good interpersonal skills.

Collaboration skills.

Outcomes-oriented.

Digitally able and focused.

Who we are

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].

Job: Learning Subject Matter Experts

Job Family: LEARNING_CONTENT_DEVELOPMENT

Organization: Enterprise Learning & Skills

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 22450

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