Manager

Customer service; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading customer service team in London seeks a Manager to take strategic responsibility for the Customer Service Team. Candidates should have a degree or equivalent qualification and extensive leadership experience in customer service. The role involves strategic planning, team development, and performance monitoring to ensure excellent customer service delivery. This position offers a competitive compensation package, including performance-based bonuses and flexible working options.

Benefits

Competitive compensation package

Flexible working hours

Professional development opportunities

Health and wellness programs

Regular team events

Qualifications

• Several years of leadership experience in customer service.
• Experience in developing and implementing strategies.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Strategic planning and implementation of customer service initiatives.
• Leading, motivating and developing the Customer Service Team.
• Analyzing customer feedback to continuously improve our services.

Skills

Excellent communication skills

Organizational skills

Problem-solving abilities

Analytical thinking

Education

Degree in business administration or related field

Job description

Overview

Manager, Customer Service — London, United Kingdom

We are looking for an engaged leader to take strategic responsibility for our Customer Service Team in London, UK. If you have a passion for excellent customer service and leadership, this role is for you.

Responsibilities

• Strategic planning and implementation of customer service initiatives.
• Leading, motivating and developing the Customer Service Team.
• Monitoring performance and ensuring achievement of KPIs.
• Developing and implementing training programs.
• Analyzing customer feedback to continuously improve our services.
• Collaborating with other departments to optimize customer service processes.

Profile

We are seeking an experienced leader with a strong background in customer service. Ideal candidates have:

• Degree or equivalent qualification in business administration or related field.
• Several years of leadership experience in customer service.
• Excellent communication and organizational skills.
• Experience in developing and implementing strategies.
• Strong problem-solving abilities and analytical thinking.
• Ability to work effectively in a fast-paced environment.

Benefits

• Competitive compensation package with performance-based bonuses.
• Flexible working hours and the possibility of home office.
• Extensive opportunities for professional development.
• Supportive and collegial work environment.
• Health and wellness programs.
• Regular team events and networking opportunities.

Contact

If you have questions about the position or need further information, please contact us. We look forward to hearing from you and receiving your application.