Management Pipeline Apprentice

Royal Mail; Lerwick; On-site; GBP 23,000; Full time

Job summary

A leading postal service provider in the UK seeks candidates for its Management Pipeline Apprenticeship programme in Lerwick. This full-time role offers a competitive salary of £22,120.28 plus additional benefits. Candidates will gain valuable management qualifications and experience while contributing to community-focused delivery services. Ideal applicants should be customer-focused, self-motivated, and ready to take on challenges. Apply now to start your rewarding career journey.

Benefits

22.5 days holiday (pro-rata)

Contributory pension scheme

Career development opportunities

Full uniform

Qualifications

• Enjoy being active, walking up to 4.5 hours a day.
• Thrive outdoors in all weather conditions.
• Excellent customer service skills.

Responsibilities

• Sort and prepare mail each morning.
• Deliver parcels and letters efficiently.
• Provide outstanding customer service.

Skills

Customer-focused

Self-motivated

Time management

Team collaboration

Resilience

Education

National 5 in Maths and English (Grades A–D)

Full UK driving licence (with 6 points or fewer)

Job description

Royal Mail is something special, a well‑loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Kickstart Your Career with Royal Mail’s Management Pipeline Apprenticeship Programme

Earn, Learn, and Lead – Your Path to Management Starts Here

Job Reference Number: 323530

Location: Lerwick, Shetland Islands

Start Date: October 2025

Salary: £22,120.28 plus Scottish Distant Islands Allowance (SDIA) = £2,500

Qualifications

• Level 6 Postal Apprenticeship
• Potential to obtain Level 7 Management Qualification

Hours

Full Time, 41 hours per week. You’ll work five days a week with two days off. Start times range from 07:00 to 10:00, Monday to Saturday. Flexibility is key to meeting the needs of our customers.

About the Opportunity

Are you ready to build a career while making a real difference in your community? Join one of the UK’s most trusted brands and become part of a legacy that spans over 500 years. Our Management Pipeline Apprenticeship programme is your gateway to a rewarding career, with the potential to progress from frontline delivery to leadership roles.

Programme Highlights

• SCQF Level 6 Diploma in Customer Service
• PDA in Introductory Leadership & Management
• Potential to step into a Deputy Manager role
• Potential to complete your Level 7 Management Qualification and continue your leadership journey

Your Day-to-Day

• Start your day sorting and preparing mail
• Deliver parcels and letters with care and efficiency
• Represent Royal Mail with pride and professionalism
• Provide outstanding customer service on your route

Learn While You Earn

• Online learning and video tutorials
• 1-to-1 coaching
• Hands‑on experience
• A dedicated learning coach

Who We’re Looking For

• Enjoy being active – walking up to 4.5 hours a day
• Thrive outdoors in all weather
• Self‑motivated and great at managing your time
• Friendly, reliable, and customer‑focused
• A team player who can also work independently
• Resilient and ready to take on challenges

Entry Requirements

• National 5 in Maths and English (Grades A–D)
• Full UK driving licence (with 6 points or fewer)

What You’ll Get

• 22.5 days holiday (pro‑rata)
• Contributory pension scheme (from age 18)
• Career development opportunities
• Full uniform

Applications close soon – apply now and take the first step towards a fulfilling career with Royal Mail.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. We are Forces family friendly and a Gold signatory to the Armed Forces Covenant and we welcome applications from ex‑Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/