Major Trauma Patient Liaison Practitioner

NHS; Cardiff; On-site; GBP 48,000 - 56,000; Full time

Job summary

A leading health organization is seeking a Major Trauma Patient Liaison Practitioner to provide holistic support for patients and families through their major trauma journey. This pivotal role offers compassionate care and advocacy, ensuring high-quality support and collaboration with a multidisciplinary team. Candidates should have relevant professional registration, experience in healthcare, and management skills. This position is fixed term for 24 months with a salary between £48,527 and £55,532 per annum.

Qualifications

• Professional registration with a relevant governing body (e.g., NMC, HCPC).
• Evidence of continued professional development.
• Ability to work independently and as part of a team.

Responsibilities

• Provide compassionate care and advocate for patients and families/carers.
• Maintain effective clinical governance and patient safety mechanisms.
• Support Major Trauma Directorate in risk management.

Skills

Compassionate care

Verbal and written communication

Attention to detail

Strategic thinking

Computer literacy

Education

Professional registration with a relevant governing body

MSc level in a relevant healthcare-associated subject

Evidence of continued professional development

Tools

Datix or similar software

Job description

Job summary

This post is fixed term/secondment for 24 months to meet the needs of the service – with option to extend.

Applicants must obtain permission from their current line manager prior to applying for this secondment position.

About Cardiff and Vale University Health Board

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff and providing over 100 specialist services across six hospital sites.

We deliver excellent care and support to over 500,000 people in Cardiff and the Vale, working with partners to develop regional services and improve health outcomes for everyone.

About the role

We are seeking a highly motivated and experienced Major Trauma Patient Liaison Practitioner (MTPLP) to join our team. This pivotal role will be instrumental in establishing a holistic support service for patients and their families/carers throughout their major trauma journey.

The MTPLP will be fully integrated within the Major Trauma Service (MTS), providing personalised information, emotional and practical support and advocacy within the multidisciplinary team.

Key duties include:

• Providing compassionate care and advocating for patients and families/carers.
• Offering personalised information, emotional and practical support.
• Ensuring high-quality legal and financial guidance and collaborating with our legal partner.
• Supporting the Major Trauma Directorate to maintain effective clinical governance, risk management and patient safety mechanisms.

Responsibilities

You will be part of a dynamic team providing support and advice to major trauma patients across the Polytrauma Unit, Critical Care, Spinal Injuries Unit, Surgery and Medicine.

The MTPLP will offer compassionate support, advocate for the needs of patients and families/carers, and develop a robust resource to signpost to the most appropriate services and third sector partners.

We provide a full induction programme and an individual personal development plan. Our educational pathway supports ongoing development enabling all staff to maximise their potential in providing safe and effective care.

The ability to speak Welsh is desirable; Welsh and/or English speakers are equally welcome to apply.

Person Specification – Qualifications and Knowledge

• Professional registration with a relevant governing body (e.g., NMC, HCPC).
• Educated to MSc level in a relevant healthcare-associated subject or evidence of equivalent experience.
• Evidence of continued professional development.
• Relevant clinical background.
• Must be able to work independently and as part of a team.
• Must be able to demonstrate leadership and management skills.
• Must be committed to the promotion of safety and quality throughout the organisation.
• Flexible and adaptable to change.
• Ability to motivate and influence others to ensure sound quality and safety principles are embedded.

Desirable

• Knowledge of Major Trauma Networks and clinical pathways.
• Demonstrated practical, problem‑solving approach to risk management / clinical governance.
• Experience of project management.
• Partnership working.
• Previous experience of risk management / clinical governance / patient safety and quality.
• Interest and knowledge in the broad Patient Safety healthcare agenda.
• Welsh language skills (levels 1‑5).

Experience Essential

• Significant health‑care experience at a senior level.
• Previous experience of risk management / clinical governance / patient quality and safety.
• Experience in the preparation and implementation of policies and procedures.
• Experience of managing change.
• Experience of multi‑professional team working.

Skills and Attributes Essential

• Ability to produce high‑quality documentation.
• Attention to detail and a capacity to meet deadlines.
• Excellent verbal and written communication at all levels.
• Strategic thinking and innovative problem solving.
• Ability to work independently and as part of a team.
• Computer literacy, including Datix or similar software.
• Incident investigation and report writing skills.

Contract Details

Reference number: 001‑NMR275‑1225

Location: University Hospital of Wales, Heath Park, Cardiff, CF14 4XW

Salary: £48,527 – £55,532 per annum (Band 7)

Contract: Fixed term, 24 months (Full‑time, Full‑time wage)

Additional Information

The role requires a Disclosure and Barring Service check and a current UK professional registration. Applications from skilled worker sponsors are welcome.

Employer Website

https://cavuhb.nhs.wales/