Maitre'd

Sale e Pepe Mare; City of Westminster; On-site; GBP 80,000 - 100,000; Full time

Job summary

A new upscale restaurant in London is seeking a dynamic Maitre’d to lead the front-of-house experience. The successful candidate will oversee the host and reception team, ensuring smooth guest arrivals and a memorable dining atmosphere. With a focus on exceptional service, candidates should have proven leadership ability in an upscale environment. Benefits include private medical insurance, paid sick leave, and career development opportunities within the group.

Benefits

Private medical insurance

Paid sick leave

Study support scheme

Free meals while on duty

50% off for family & friends

Career development opportunities

Qualifications

• Proven experience as a Maitre’d or Reception Manager in a high-volume, upscale dining environment.
• Genuine passion for creating outstanding guest experiences.
• Ability to multitask and prioritise effectively.

Responsibilities

• Lead reception and hosting function ensuring smooth guest experiences.
• Act as an ambassador for the restaurant, greeting guests warmly.
• Manage seating allocations to maximise covers while maintaining service quality.
• Coordinate service flow and communication between front-of-house and back-of-house.
• Recruit, train, and inspire the reception and host team.

Skills

Exceptional customer service skills

Organisational skills

Problem-solving abilities

Leadership skills

Communication skills

Job description

We are seeking a dynamic and charismatic Maitre’d to lead the front-of-house guest experience at Sale e Pepe Mare, our exciting new opening in early 2026. As the face of the restaurant, you will oversee the host and reception team, orchestrate the flow of service from door to table, and set the tone for unforgettable guest journeys.

If you are a guest care guru with a can‑do attitude, bags of personality, and a passion for hospitality, this is your chance to make your mark at the launch of one of London’s newest restaurants. Join our award-winning team and be part of creating the next chapter in our group’s legacy.

About Us

Thesleff Group is an innovative and expanding hospitality group, operating a portfolio of high‑end venues including Los Mochis, Sale e Pepe, Viajante87, Juno Omakase, Luna Omakase, and more exciting concepts on the horizon. Our venues are known for exceptional culinary experiences, best‑in‑class service, and innovative design, and we are committed to delivering excellence at every level of the business. Sale e Pepe Mare will bring the spirit of our iconic Knightsbridge restaurant to a new location, blending heritage with modern elegance.

Key Responsibilities

• Lead all aspects of the reception and hosting function, ensuring smooth and seamless guest arrivals, seating, and departures.
• Act as the ambassador of the restaurant, greeting and engaging guests with warmth, professionalism, and charm.
• Manage seating allocations to maximise covers while maintaining a refined guest experience.
• Work closely with the management team to coordinate service flow and ensure exceptional communication between front‑of‑house and back‑of‑house.
• Recruit, train, and inspire the reception and host team, setting high standards for guest care and service delivery.
• Resolve guest concerns with confidence and discretion, always protecting the reputation of the restaurant.
• Uphold and enforce all restaurant policies, standards, and procedures.
• Drive innovation and continuous improvement, striving for excellence in every member and guest interaction.

Benefits include

• Private medical insurance.
• Paid sick leave.
• Study support scheme.
• Free meals while on duty.
• 50% off when visiting the restaurant with family & friends.
• People‑focused culture.
• Career development and growth opportunities across the Thesleff Group as we expand.

Requirements/Skills

• Proven experience as a Maitre’d, Reception Manager, or similar leadership role in a high‑volume, upscale dining environment.
• Exceptional customer service skills and a genuine passion for creating outstanding guest experiences.
• Excellent organisational and time management skills, with the ability to multitask and prioritise effectively.
• Strong leadership, problem‑solving, and decision‑making abilities, with a proactive, hands‑on approach.
• Impeccable personal presentation and communication skills.

Thesleff Group is an equal‑opportunity employer committed to diversity and inclusion within the workplace. We encourage applications from all qualified individuals regardless of race, colour, religion, sex, national origin, age, disability, or other legally protected status.

Compensation: Competitive salary