Maintenance Technician

Calor; Telford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading property development company is seeking a skilled Customer Service Operative in Telford to deliver high-quality maintenance and remediation work in customers' homes. This role demands strong multi-trade experience, excellent communication skills, and the ability to work independently while maintaining professional relationships. If you enjoy solving problems and making a difference for homeowners, this is the perfect opportunity. You'll be responsible for planning and undertaking maintenance works while upholding health & safety standards.

Qualifications

• Proven experience in multi-trade maintenance, customer service, or housebuilding.
• Strong multi-trade experience and knowledge of building standards.
• Competent in planning and diary organisation.

Responsibilities

• Undertake agreed remediation and maintenance works to the highest standard.
• Provide a proactive, customer‑focused service, maintaining relationships with residents.
• Source and manage materials efficiently to ensure work completion.

Skills

Multi-trade maintenance

Customer service

Communication skills

Problem-solving

Time management

Planning

Education

Qualified in a relevant trade or multi-trade

Job description

Job Overview

Do you enjoy using your trade skills to make a real difference for homeowners? If so, at Harron Homes we are looking for a skilled and proactive Customer Service Operative to join our team in our Yorkshire region. This is a fantastic opportunity for a multi‑skilled tradesperson to deliver high‑quality maintenance and remediation work in our customers' homes, ensuring a professional, right‑first‑time service.

Responsibilities

• Undertake agreed remediation and maintenance works to the highest standard.
• Provide a proactive, customer‑focused service, maintaining excellent relationships with residents.
• Communicate effectively with customers regarding issues and updates.
• Collaborate with the Customer Service Team to report recurring issues and complete inspections.
• Source and manage materials efficiently to ensure work is completed on time.
• Maintain vehicles, tools, and stock to support reliable service delivery.
• Adhere to Harron Homes' Health & Safety policies and site regulations.
• Work independently, take initiative, and contribute knowledge to the wider team.

Qualifications

• Qualified in a relevant trade or multi‑trade, or equivalent experience.
• Proven experience in multi‑trade maintenance, customer service, or housebuilding.
• Strong multi‑trade experience and knowledge of building standards.
• Ability to rectify defects and problem‑solve effectively.
• Excellent communication skills (written, verbal, technical).
• Competent in planning, time management, and diary organisation.
• Understanding of build and NHBC standards.
• Personable, dependable, and trustworthy.
• Clean and tidy worker with respect for customers' homes.
• Team player with a passion for construction and knowledge‑sharing.
• Proactive, motivated, and able to work independently.