Maintenance Team Leader

Steris plc.; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading repairs and maintenance firm in the UK is looking for a Direct Repairs Coordinator. This role involves coordinating repair work orders, maintaining communication with internal teams and contractors, and monitoring KPIs to ensure high customer satisfaction. The ideal candidate will have experience in repair coordination, strong organisational skills, and proficiency in relevant systems. This position offers an opportunity to contribute to efficient service delivery and operational effectiveness.

Qualifications

• Proven experience in a repairs or maintenance coordination role.
• Strong organisational and time‑management skills with the ability to manage competing priorities.
• Excellent communication and customer‑service experience.

Responsibilities

• Coordinate and manage repair work orders using the housing management system.
• Maintain effective communication with internal teams, residents, and external contractors.
• Monitor KPIs such as job completion rates and customer satisfaction.

Skills

Organisational skills

Time-management skills

Communication skills

Customer service experience

Proficiency in Microsoft Office

Tools

Housing management system

Scheduling systems

Job description

Direct Repairs Coordinator – Northampton Hub

We're looking for a proactive and highly organised Direct Repairs Coordinator to support the delivery of responsive repair services. This role is central to ensuring repairs are scheduled, tracked, and completed efficiently, while maintaining high standards of customer service and operational effectiveness.

Responsibilities

• Coordinate and manage repair work orders using the housing management system, ensuring accuracy and timely updates.
• Maintain effective communication with internal teams, residents, and external contractors.
• Monitor KPIs such as job completion rates and customer satisfaction, escalating issues when needed.
• Provide administrative support across departments and keep databases and documentation up to date.

Qualifications

• Proven experience in a repairs or maintenance coordination role.
• Strong organisational and time‑management skills with the ability to manage competing priorities.
• Excellent communication and customer‑service experience.
• Proficient in Microsoft Office and housing‑management or scheduling systems.
• Knowledge of property maintenance and housing‑sector regulations is desirable.