Maintenance Team Leader

North Devon Homes; Barnstaple; On-site; GBP 33,000 - 40,000; Full time

Job summary

A community-focused housing provider in Barnstaple is seeking a Maintenance Team Leader to manage a high-performing maintenance team. Responsibilities include project management for kitchen and bathroom upgrades, ensuring compliance with health and safety standards, and delivering excellent customer service. The candidate should have relevant trade qualifications, strong management experience, and excellent communication skills. This full-time role offers up to £39,080 per year, 27 days holiday, and a supportive team environment.

Benefits

27 days holiday plus bank holidays

7% Employer contribution Pension

Employee Assistance Programme (EAP)

Health & Wellbeing Support

Qualifications

• Proven experience managing and motivating staff in a customer-focused environment.
• Strong technical knowledge of responsive repairs, procurement, and contract management.
• Good IT skills and ability to adapt to bespoke systems.

Responsibilities

• Provide line management and supervision of maintenance activities.
• Conduct site inspections and surveys.
• Liaise with the Neighbourhoods Team to ensure KPI deadlines are met.

Skills

Team management

Health and Safety compliance

Excellent communication skills

Organisational skills

Customer service

Education

BTEC Level 3 / ONC Building / NVQ Level 3 or equivalent trade qualification

Site Supervisors Safety Training Scheme (SSSTS)

Health and safety qualification (IOSHH or NEBOSHH)

Job description

Role:Maintenance Team Leader

Hours:40 hours per week

Contract:Permanent Full Time

Location: Barnstaple and surrounding areas

Salary:up to £39,080 (dependent on experience)

Interviews: We will be inviting applicants to interview throughout January, closing the vacancy when we have successfully appointed a Maintenance Team Leader. Please don t delay with your application!

Are you ready to lead a high-performing maintenance team and make a real impact on our planned investment programme, including kitchens, bathrooms, roofs, windows and doors? We re looking for a proactive and experienced Maintenance Team Leader to join our Asset Management department.

About The Role

As Maintenance Team Leader, you will:

• Provide line management and supervision of maintenance activities, within our planned investment programme.
• Have experience working within kitchens and bathrooms, along with window, door and roof upgrades,
• Ensure maintenance activities are delivered efficiently and effectively, meeting time and cost targets.
• Conduct site inspections and surveys, ensuring safety and quality standards are met, and drive continuous improvement.
• Mentor, coach, and support the development of team members to build organisational resilience and deliver an effective service.
• Oversee the day-to-day management of internal and external contractors, ensuring works are completed to the highest standards.
• Lead delivery teams to provide a cost-effective, customer-centric service.
• Support the Delivery Manager and asset leadership team in achieving the highest technical standards for planned investment projects.

Key Responsibilities

• Lead and motivate teams to deliver outstanding results in kitchen and bathroom upgrades.
• Ensure compliance with Health & Safety legislation and best practice, including CDM Regulations, RIDDOR, COSHH, and HASAWA.
• Manage budgets, procurement, and stock control to achieve best value.
• Liaise with the Neighbourhoods Team to ensure properties are let within KPI deadlines.
• Provide comprehensive induction and ongoing training for new staff and apprentices.
• Investigate areas for service improvement and implement continuous improvements.
• Deliver excellent customer service, handling complaints and queries professionally.
• Liaise with colleagues, contractors, and customers to deliver a customer-centric service.

What we are looking for?

• BTEC Level 3 /ONC Building/NVQ Level 3 or equivalent trade qualification, or Level 2 trade qualification with a minimum of 3 years continuous experience and commitment to achieve level 3 within 6 months.
• Management training (desirable)
• Site Supervisors Safety Training Scheme (SSSTS).
• Health and safety qualification (IOSHH or NEBOSHH).
• Proven experience managing and motivating staff in a customer-focused environment.
• Strong technical knowledge of responsive repairs, procurement, and contract management.
• Excellent communication, organisational, and decision-making skills.
• Good IT skills and ability to adapt to bespoke systems.
• Full clean driving licence and ability to work at height or in confined spaces.

Why Join NDH?

• Be part of a values-driven organisation committed to community wellbeing
• Work in a supportive team environment with opportunities for professional development
• Make a tangible difference in the lives of our customers
• 27 days holiday plus bank holidays
• 7% Employer contribution Pension
• Cash Plan of up to £1600 per year
• Employee Assistance Programme (EAP)
• Health & Wellbeing Support
• Family Friendly Policies
• Cycle to Work Scheme
• Tech Scheme
• Refer a Friend Scheme

The successful candidate will be required to complete a Basic DBS check.

We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form.