Maintenance Supervisor

Eclipse Hotels Ltd; Wales; On-site; GBP 30,000 - 40,000; Full time

Job summary

An international hotel group in Wales is looking for a hands-on Maintenance Supervisor to join the team at Holiday Inn Express Cardiff. This role involves overseeing maintenance operations while also performing hands-on tasks. The ideal candidate should have solid electrical and plumbing skills along with strong communication abilities. The company offers various employee benefits including discounted hotel stays and development opportunities. If you are a proactive team player with a dedication to high service standards, this could be the perfect role for you.

Benefits

Discounted hotel rooms at 5,000+ IHG hotels worldwide

50% off food and beverage services

Employee Assistance and Welfare Programme

Health Plan and Life Insurance

Cashback and discounts at major high street retailers

Complimentary meals on duty

Employee of the Month and Employee of the Year awards

Excellent training and development opportunities

Qualifications

• Solid practical knowledge of electrical work, plumbing, hot water systems; experience with HVAC, boilers, painting, or tiling is an advantage.
• A hands-on, proactive approach with strong communication skills.
• Experience delivering excellent customer service.

Responsibilities

• Carry out hands-on maintenance work throughout the hotel, ensuring compliance with health and safety.
• Provide guidance and support to the maintenance team member.
• Ensure day-to-day repairs are completed efficiently and to a high standard.
• Maintain a clean, organised workshop and manage hotel inventory.
• Oversee the maintenance of plant, building fabric, fixtures and fittings.

Skills

Electrical work

Plumbing

Communication skills

Hands-on approach

Job description

Eclipse Hotels Group is an international, family-owned hotel group headquartered in West London. Our portfolio includes recognised brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, with properties across the UK, Europe and the Caribbean.

We are now seeking a hands on Maintenance Supervisor to join our team at Holiday Inn Express Cardiff (CF62 3BT). This is an excellent opportunity to join a growing organisation with a strong commitment to first‑class service and an outstanding employee experience.

In this role, you will oversee a small maintenance function with only one team member to manage – a long standing colleague who knows the property extremely well and requires minimal supervision. This allows you to focus on practical, hands‑on maintenance work while providing light‑touch leadership.

Why Join Us?

• 1- Discounted hotel rooms at 5,000+ IHG hotels worldwide
• 2- 50% off food and beverage services
• 3- Employee Assistance and Welfare Programme
• 4- Health Plan and Life Insurance
• 5- Cashback and discounts at major high street retailers
• 6- Complimentary meals on duty
• 7- Employee of the Month and Employee of the Year awards
• 8- Recommend-a-friend scheme
• 9- Excellent training and development opportunities

Key Responsibilities

• 1- Carry out hands‑on maintenance work throughout the hotel, ensuring all tasks comply with health and safety legislation.
• 2- Provide guidance and support to the maintenance team member, who is well established in the company and familiar with all property systems.
• 3- Ensure day‑to‑day repairs such as changing sockets, light switches, taps, basins and general upkeep are completed efficiently and to a high standard.
• 4- Maintain a clean, organised workshop and manage hotel inventory including tools, supplies and equipment.
• 5- Oversee the maintenance of plant, building fabric, fixtures and fittings.

What We’re Looking For

• 1- Solid practical knowledge of electrical work, plumbing, hot water systems; experience with HVAC, boilers, painting, or tiling is an advantage.
• 2- A hands‑on, proactive approach with strong communication skills.
• 3- A team player who can take ownership of their workload and lead with confidence but without heavy managerial demands.
• 4- Experience delivering excellent customer service.
• 5- Professional, composed, approachable and able to build strong rapport with guests and colleagues.

We are an equal opportunities employer. We are committed to recruiting a diverse workforce and fostering an inclusive, people‑focused culture.