Maintenance Operative

Skilled Careers; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable house builder in Greater London seeks a Customer Care Operative to join their team. You'll be responsible for rectifying defects in post-completion properties and delivering high-quality customer service. The role involves working alongside contractors, performing trades such as carpentry and plumbing, and liaising with customers. Successful candidates will have a joinery background or relevant trade experience, with a focus on timely and professional service within customers' homes.

Qualifications

• Previous experience in customer service within a maintenance role.
• Ability to work within customers' homes and manage defects efficiently.
• Knowledge of various trades related to property maintenance.

Responsibilities

• Meet customers in their homes and perform maintenance works.
• Coordinate with contractors to ensure quality of work.
• Report completion of works to the company.
• Travel across the region as required.
• Follow health and safety regulations at all times.

Skills

Customer service

Joinery

Carpentry

Plumbing

Painting

Tiling

Job description

Overview

Our client is a well respected House Builder with a reputation for delivering homes across Suffolk. As a region, they build circa 550 units per annum.

Owing to a vast increase in units delivered and continued & exciting growth plans they are looking to add an additional Customer Care Operative (Technician) to their existing regional Customer Care team.

You will be working on post-completion properties ensuring all defects are rectified within a professional and timely manner, working in customers homes, liaising with customers on issues raised and putting right, within their 2 year defects period.

The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within occupied homes.

This includes works from : Carpentry, Plumbing, Decorating, Painting, Mastic, Tiling etc throughout the warranty period.

The role

• Meet with customers in their homes and carry out works to a high-quality and timely manner.
• Working along-side contractors as necessary to ensure all works are carried out as necessary.
• Keeping the company updated regarding works that are finished.
• Travel across the region covered as necessary.
• Adhering to Health & Safety policies at all times.

Skills Required

Preferable Joinery background but other trades to be considered.