Maintenance Operative

urbanbubble Ltd; Cardiff; On-site; GBP 27,000 - 32,000; Full time

Job summary

A luxury property management company in Cardiff is seeking a Maintenance Operative to provide first-line support for building maintenance. You will carry out repairs, respond to work orders, and ensure high standards of maintenance within the development. Ideal candidates should have experience in customer-facing roles and hold relevant certifications. The role offers a competitive salary up to £32,000 with additional benefits such as a bonus and enhanced leave policies.

Benefits

Basic salary up to £32,000

10% bonus

Enhanced family leave policies

Cycle to work scheme

Season ticket loan

Enhanced sick pay

Additional day off for birthday and when buying a house

Qualifications

• Experience in a customer-facing role.
• Knowledge of basic water systems and L8 compliance.
• Ability to work well individually and as part of a team.

Responsibilities

• Check work order system for current reactive works.
• Carry out lighting checks and replace bulbs.
• Liaise with Building Manager to prioritize workload.

Skills

Customer service

Electrical competence

Basic painting skills

Knowledge of COSHH

Education

Electrical Competency Certificate

IOSH Working Safely qualification

Tools

CAFM systems

City and Guilds Multi Skills Certificate

Job description

We are looking for a Maintenance Operative to assist in the day to day presentation and maintenance of our new, luxury development! You'll provide first line response to all building support requests and work orders raised. As our go-to person, the one with the know of how to keep the development running like clockwork, you'll give technical advice and support, whilst also overseeing and carrying out fabric and minor repairs.

At urbanbubble, we're redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we're proud to serve 14,000 residents and growing. We're looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say - interested? If you believe you are the right candidate to join the team then apply now, don't wait any longer and grab this amazing opportunity to join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!

Responsibilities

• Check the work order system daily for current reactive and future works.
• Carry out lighting checks, replacing light bulbs.
• Ensure works completed are to a high standard & completed within realistic time frame.
• Carry out decoration and repairs to homes within 5 days, ready for letting.
• Liaise with the Building Manager to prioritise workload, communicating effectively.
• Ensure continual compliance with Rent Smart Wales and the Letting Code of Conduct.
• Inform company of any additional works needed at location.
• Work well independently, yet be supportive of team members and goals.
• Be able to make sure any works completed are compliant in line with HSE and water bye-laws.
• Be able to respond effectively to emergency call outs/situations.
• To provide general maintenance assistance, including furniture building and storage, hanging pictures and items as requested and assisting residents in familiarisation of their new apartment and systems.
• To be flexible and adaptive to the needs of the site, supporting the team in additional ad hoc duties including manning the front reception desk, assisting with general enquiries and supporting the housekeeper when required.

Qualifications

• Experience working in a customer facing role.
• Electrical Competency Certificate, or equivalent (within the last 3 years).
• IOSH Working Safely qualification, or equivalent.
• Knowledge of basic water system and L8.
• Previous use of CAFM systems (preferably web based).
• Already working within a maintenance role within residential properties or student accommodation.
• Have basic painting skills with an understanding of decorating and fabric repairs.
• Able to work alone or as part of a team.
• Strong understanding of COSHH.
• City and Guilds Multi Skills Certificate, or equivalent (desirable).
• Able to speak Welsh (desirable).
• Rent Smart Wales qualified - please note, if you are not Rent Smart Wales qualified, we would still love to hear from you... If you are successful, we'll support you through this qualification within your first 3 months with us!

This role is a permanent contract, working 5 out of 7 days on a rota basis between 8am and 6.30pm.

Benefits

• Basic salary of up to £32,000, 10% bonus, enhanced family leave policies, cycle to work scheme, season ticket loan, enhanced sick pay, and much more!
• Enhanced annual leave, including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!

We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.