Maintenance Manager

Intercontinental Hotels Group; Torquay; On-site; GBP 40,000; Full time

Job summary

A leading international hotel group in Torquay is seeking a dedicated Maintenance Manager to oversee the maintenance team. The successful candidate will ensure safety and compliance, manage budgets, and lead a proactive maintenance strategy. Ideal candidates will have previous hotel experience, strong organizational skills, and knowledge of health and safety regulations. The position offers a competitive salary of up to £40,000 plus numerous employee benefits, ensuring financial security and professional growth.

Benefits

Paid holidays

Subsidised unsocial hour travel support

Access to discounted room rates

Generous maternity/paternity pay

Qualifications

• Experience as a Maintenance Manager or similar in a hotel environment is essential.
• Strong IT skills required alongside excellent organisational abilities.
• Knowledge of maintenance tasks including painting, carpentry, and plumbing.

Responsibilities

• Manage reactive maintenance to ensure safety and address incidents.
• Coach and mentor the maintenance team and implement training.
• Handle department budgeting and financial forecasting.
• Implement and monitor preventative maintenance programs.

Skills

People management

Time management

Preventative maintenance

Health and safety knowledge

Education

Qualification in plumbing or electricity

Tools

Service optimisation tool (Quore/Hotsos/Knowcross)

Building Management System

Job description

As the Maintenance Manager, your day-to-day will be driven by our guests’ needs, however you can expect to cover the following duties and responsibilities (not all encompassing) …

We are searching for a true service superstar, someone who thrives in providing our guests with an excellent service throughout their stay. In addition to this, we are looking for someone who has….

Responsibilities

• Reactive maintenance: working on adhoc incidents to ensure safety of wider Hotel team and our guests whilst investigating cause of incidents.
• People management: coaching and mentoring our Maintenance Assistant and wider hotel team; implementing and monitoring training to ensure everyone is trained to the highest standards within brand standards whilst managing performance.
• Hands‑on rectifying snagging and building issues: addressing and resolving snagging and building defects in the new build property, taking a proactive, practical approach alongside the maintenance assistant to ensure issues are rectified efficiently.
• Budget management: department forecasting, handling expenses and working to the Hotel's budget.
• Preventative maintenance: investigating current processes to identify areas of improvement and implementing preventative maintenance programmes, continuous monitoring of the building infrastructure.
• Health and safety: ensuring statutory compliance being met, in depth knowledge of Health and Safety legislation to ensure team is meeting legal standards and IHG specific policies.
• Contractor management: managing on-site contractors, communication with contractors and external stakeholders regarding current contracts and negotiating new contracts.

Qualifications

• Experience as a Maintenance Manager or similar within a Hotel environment (essential)
• Excellent organisation skills, managing administrative responsibilities of the role whilst also being confident in IT systems (essential)
• Experience in all aspects of maintenance that may be expected within a Hotel such as painting and decorating, carpentry, activities generally expected of a Maintenance Assistant
• Trained in and application of Preventative Maintenance
• Knowledge of appropriate hotel systems to support operational processes such as service optimisation tool (Quore/Hotsos/Knowcross) and the Building Management System
• Qualification in plumbing or electricity will be an advantage (IOSH qualified is highly desirable)

Benefits

• Financial security - Up to £40,000.00 per annum, guaranteed hours, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay!
• Growth and development - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing - generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first‑aiders