Maintenance Manager

Ongo Recruitment; Scunthorpe; On-site; GBP 44,000; Full time

Job summary

A property services organization in Scunthorpe is seeking a Maintenance Manager to lead and manage a team for responsive repairs and void property works. The role involves ownership of jobs from issue to completion, focusing on performance, value for money, and customer service. Candidates should have supervisory experience in housing, strong knowledge of building repairs, and excellent leadership skills.

Benefits

Competitive salary £43,270

Enrolment on Aviva pension scheme (9.5% employer contribution)

30 days holiday

Health care scheme

Flexible/agile working

Enhanced maternity/paternity pay

Continual professional development

Health and wellbeing programme

Qualifications

• Experience supervising or leading repairs teams in housing or a related field.
• Strong knowledge of building repairs and trade practices.
• Excellent communication and leadership skills.

Responsibilities

• Take full operational responsibility for repairs and contractor-led works.
• Act as point of contact for maintenance activities in the patch.
• Manage workloads to reduce backlogs and improve performance.

Skills

Supervising repairs teams

Knowledge of building repairs

Managing performance

Value for money

Health & Safety qualification

Excellent communication skills

IT literacy

Flexibility

Education

Health & Safety qualification (e.g., IOSH Managing Safely)

Tools

Job management systems

Job description

Job Title: Maintenance Manager

Team: Maintenance

Service: Property Services

Responsible to: Regional Manager

Job Summary

To lead and manage a team of operatives and oversee the delivery of responsive repairs and void property works within a designated area. The role includes taking full ownership of jobs in the patch—from issue to completion—including works delivered by in-house trades and external contractors. The role focuses on performance, value for money, quality assurance, and excellent customer service.

Benefits

• Competitive salary £43,270 which is benchmarked against other employers
• Enrolment on our Aviva pension scheme (9.5% employer contribution)
• 30 days holiday (plus extra days off for Bank Holidays/Birthdays)
• Health care scheme
• Flexible/agile working, plus the option to work from home if your role allows
• Enhanced maternity/paternity pay
• Continual professional development including management development
• A dedicated health and wellbeing programme (access to a variety of support and free benefits)
• Time out of work to carry out volunteer opportunities

Main Responsibilities

• Take full operational responsibility for repairs, empty homes, and contractor-led works within a designated area
• Act as the key point of contact for all maintenance activity in the patch, ensuring smooth coordination and timely completion
• Liaise daily with the planning team to allocate, schedule, and monitor job progress
• Proactively manage workloads to reduce backlogs, improve right-first-time performance, and ensure jobs are completed within target
• Line manage a team of trade operatives, setting clear expectations regarding performance, conduct, and customer service
• Monitor operative productivity, attendance, and job quality, address underperformance swiftly through support or formal procedures
• Conduct regular van stock checks, spot checks, audits, and job shadowing to maintain quality and accountability
• Complete post-inspections to ensure works meet quality and specification standards
• Enforce health and safety standards and ensure operatives adhere to risk assessments and safe systems of work
• Maintain accurate records of van checks, inspections, and toolbox talks
• Handle complaints, complex repair issues, or escalations within your area professionally and within timeframes
• Lead by example in delivering excellent customer service
• Promote a culture of ownership and respect among operatives when engaging with residents
• The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo's Safeguarding policies and procedures

Skills, Competence, Experience Required

• Experience supervising or leading repairs teams in housing or a related field
• Strong knowledge of building repairs, void standards, and trade practices
• Track record of managing performance and delivering service improvements
• Good understanding of value for money and cost control
• Ability to build positive relationships with planners, residents, and contractors
• Health & Safety qualification (e.g., IOSH Managing Safely)
• Familiarity with social housing regulatory standards
• Excellent communication and leadership skills, with the ability to motivate and develop teams
• IT literacy, including experience using job management systems and reporting tools
• Previous experience of working to targets and within timescales
• Working as part of a team, as well as on an individual basis
• Ability to work flexibly, including evening/weekend working
• Full driving licence

Lone Working: The post holder will be required to work alone across the Ongo stock. The post holder will be issued with a lone working device.

We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist.