Maintenance Helpdesk Specialist - 24/7 Contractor Ops

SSP; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider in maintenance is seeking a Maintenance Helpdesk Executive based in Birmingham. The successful applicant will assist in providing maintenance support across various divisions, manage incoming helpdesk calls, liaise with contractors, and ensure tasks are completed efficiently. Strong interpersonal and organisational skills are needed, along with intermediate knowledge of Microsoft Office. This role offers opportunities for additional income through out-of-hours services.

Qualifications

• Excellent customer service and interpersonal skills are crucial for this role.
• Intermediate knowledge of Microsoft Office packages is required.
• Attention to detail and organisational skills are essential for managing tasks.

Responsibilities

• Provide maintenance support and manage helpdesk duties.
• Liaise with contractors and ensure timely response to urgent issues.
• Monitor and report on inspections and certificates.

Skills

Excellent customer service

Interpersonal skills

Telephone etiquette

Intermediate knowledge of Microsoft Office

Numeracy skills

Organisational skills

Ability to liaise with management

Self-motivator

Works well under pressure

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Ostara

Compleat

SAP (Agility)

Job description

A leading service provider in maintenance is seeking a Maintenance Helpdesk Executive based in Birmingham. The successful applicant will assist in providing maintenance support across various divisions, manage incoming helpdesk calls, liaise with contractors, and ensure tasks are completed efficiently. Strong interpersonal and organisational skills are needed, along with intermediate knowledge of Microsoft Office. This role offers opportunities for additional income through out-of-hours services.