Maintenance and Collision Repair Coordinator (Boreham)

Essex & Kent Police; Chelmsford; On-site; GBP 34,000; Full time

Job summary

A regional police force in Chelmsford is seeking a Maintenance and Collision Repair Coordinator to manage workshop operations and ensure timely repairs of police vehicles. The role involves liaising with suppliers and supervising a team. Candidates should have strong organizational and customer service skills along with relevant experience in vehicle maintenance. This full-time position offers a starting salary of £33,603.00.

Benefits

25 days annual leave

Enrolment into the local Government pension Scheme

On-site gym facilities

Free parking at most of our sites

Qualifications

• Minimum 3 years' experience in the motor trade working in a busy workshop environment.
• Strong knowledge of vehicle faults, servicing, and warranty procedures.
• Ability to manage customer expectations professionally.

Responsibilities

• Manage workshop control and reception, allocating and prioritising repair work.
• Monitor vehicle servicing, inspections, recalls, and repair progress.
• Provide detailed accident estimates and financial reporting.

Skills

Excellent organisational skills

Proficiency in Microsoft Office

Strong customer service skills

Job description

Location of Role: Boreham

Advert Closing Date: 18/11/2025

Starting Salary: £33,603.00 (pro-rata for part-time vacancies)

Part/Full Time: Full Time

Contract Type: Permanent

Working Pattern: Mon-Fri

Weekend/Evening Working: No

Are you an experienced professional in vehicle maintenance and repair coordination looking for a dynamic and rewarding role? We are seeking a Maintenance and Collision Repair Coordinator to manage the efficient operation of Workshop Control and Reception Services, ensuring timely and cost‑effective repairs and maintenance of our entire fleet of Police vehicles.

Main Purpose of the Role

You will oversee workshop operations, liaise with suppliers, manage vehicle collections and deliveries, and ensure repairs are completed efficiently. You'll also provide detailed accident estimates and financial reporting to support insurance claims, all while delivering excellent customer service.

Key Responsibilities

• Manage workshop control and reception, allocating and prioritising repair work.
• Monitor vehicle servicing, inspections, recalls, and repair progress.
• Supervise Transport Drivers, ensuring efficient scheduling and utilisation.
• Administer accident and recovery paperwork, compile estimates and invoices.
• Liaise with suppliers, subcontractors and stakeholders to ensure timely and secure service delivery.
• Provide technical advice on vehicle servicing, repairs, and modifications.
• Maintain accurate records and update the Fleet Management System.
• Promote and ensure health and safety compliance within the workshop environment.

Essential Requirements

• Minimum 3 years' experience in the motor trade working in a busy workshop environment.
• Strong knowledge of vehicle faults, servicing, and warranty procedures.
• Excellent organisational, communication, and problem-solving skills.
• Ability to manage customer expectations professionally.
• Proficiency in Microsoft Office and ability to learn internal systems quickly.
• Willingness to travel and cover for the Workshop Controller when required.

Desirable

• Audatex Accident Repair Estimating qualification to BS10125 standard.

Personal Qualities

• Motivated, professional, adaptable, and able to manage conflicting priorities.
• Team-oriented with strong delegation and leadership skills.
• Open to change and committed to continuous professional development.

What we are looking for

• Minimum 3 years relevant experience working in a busy reception environment of a workshop.
• Experience managing a team of drivers for vehicle collections, deliveries, and breakdowns coordination.
• Excellent understanding of workshop service scheduling and workshop loading.
• A strong understanding of Health and Safety practices in a busy workshop environment.
• Strong customer service and communication skills.
• Solid organisational and multi-tasking abilities.

What we offer in return

• 25 days annual leave per year increasing with service.
• Enrolment into the local Government pension Scheme.
• 37 hour working week, closed weekends.
• A flexible workforce.
• On-site gym facilities at several stations.
• Free parking at most of our sites.
• Discounted excursion via our Sports and Social Association.

For the full job description please click here.

Your application for this role will be shortlisted on the content you provide within the reason for application question, within the application form itself. CV's, covering letters or attachments are not included in the shortlist. Within your reason for application answer, please refer to any experience, skills, and abilities you feel you have that will make you suitable for this role, based on the role criteria stated in the job advert or job description. Please provide as much detail as possible as insufficient content may mean you do not meet the shortlisting criteria, however please note this question is limited to 9000 characters and this system will count spaces and blank lines as characters. This count may differ from the Microsoft Word word count function therefore you may wish to use a different online character counter to check the characters used.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [e-mail] stating 'Application Support and Adjustments' in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

If you're not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you're from the UK you must have lived here continuously for the last three years. This doesn't apply to those serving abroad in the British Armed Forces.

As a Disability Confident Leader we:

• Have subjected our Disability Confident self-assessment to external challenge and validation.
• Are taking an active leadership role in encouraging and helping other employers on their journey to becoming Disability Confident.

Diversity, Equality and Inclusion are central to the values of our organisation. At Essex Police we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work.

Through the dedicated commitment of our support networks, DE&I team and wider HR departments, we are on a journey to embed our DE&I commitments, ensuring Essex Police is an employer of choice; where everyone feels included.

Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.