Luxury Showroom Sales Advisor

Quorn Country Tiles Limited; Burton on the Wolds; On-site; GBP 25,000 - 34,000; Full time

Job summary

A luxury flooring retailer is seeking a Showroom Sales Advisor to join their team in Solihull. The successful candidate will play a key role in delivering exceptional customer service, answering calls, creating quotations, and maintaining showroom standards. This full-time role offers a competitive salary between £25,000.00 and £27,000.00, plus a performance bonus. The ideal candidate should be organized, proactive, and an effective communicator, thriving in a fast-paced environment.

Benefits

Competitive salary package

Paid training

Employee assistance programme

Healthcare cash plan

Discounts on products

Volunteering days

Qualifications

• Excellent verbal communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proactive approach to customer service.

Responsibilities

• Answer incoming sales calls and make outbound calls.
• Create quotations and process payments.
• Maintain cleanliness and tidiness of the showroom.

Skills

Customer service

Communication skills

Organizational skills

Sales

Job description

About Us

Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring. We have 9 showrooms across the UK, with a Head Office based in Loughborough. We are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

Job Description

Base Salary of £25,000.00-£27,000.00 plus performance bonus potential of up to £6,200 (OTE £33,200).

Our client, specialising within the luxury blinds sector, is looking for a Showroom Sales Advisor to join our Solihull team. As we continue to grow from strength to strength, we would love to consider your application!

As a Sales Advisor you will work closely alongside our showroom team to deliver exceptional service to our customers. This role requires a friendly and confident communicator, who thrives in a customer service/sales role.

The fast‑paced nature of this role requires candidates who are extremely organised and able to prioritise tasks, whilst being both pro‑active and reactive to customer requirements. The sales process can begin over the phone, email or in person, and it is important you are a clear, confident, and friendly communicator on each platform.

Additional Responsibilities

• Answering incoming sales calls
• Making outbound calls to our customer database
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Providing advice on suitability, sizing and pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatched
• Welcoming customers to the showroom and building relationships with clients, ensuring a professional and friendly welcome is always received
• Maintaining a clean and tidy showroom
• Providing drinks to customers during their appointments
• Confirming showroom appointments with customers prior to their arrival

Benefits

• A great place to work with a friendly and welcoming team
• Competitive salary package
• Paid training
• Employee assistance programme
• Competitive holiday allowance with the option to buy holiday
• Enhanced parental leave
• Company pension
• Healthcare cash plan provided by Simply Health
• Employee and friends/family discount on Quorn Stone products
• Employee wellbeing initiatives with Mental Health First Aiders available across the business
• 2 volunteering days each year

Working Hours

37 hours per week, with 2 days off. Opening hours: Monday‑Friday 9am‑5pm, Saturday 9:30am‑5pm, Sunday 10:30‑4pm.

Job Type

Full‑time

Pay

£25,000.00‑£33,200.00 per year

Work Location

In person