Luxury Retail Team Lead & Brand Advocate

Burberry; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned luxury fashion brand seeks a Team Manager in London to lead the store team to achieve sales performance and provide exceptional customer service. This role involves staff development, maintaining high standards, and forging long-term customer relationships. Candidates should have a solid retail background, strong leadership skills, and a passion for luxury fashion. The position requires someone organized, with a robust understanding of sales KPIs and exceptional product knowledge, as well as experience in luxury retail settings.

Qualifications

• Previous experience in Luxury Retail with a focus on sales and customer service.
• Demonstrated leadership and people management capabilities.
• Strong commercial awareness and understanding of luxury service.
• Excellent organizational skills and ability to prioritize effectively.

Responsibilities

• Lead the team to achieve sales performance and KPIs.
• Monitor client engagement and build long-term relationships.
• Ensure all team members understand company policies and product knowledge.
• Create a positive work environment fostering teamwork and competition.

Skills

Leadership

Interpersonal communication

Problem-solving

Customer relationship management

Sales performance analysis

Product knowledge

Tools

POS systems

Digital tools

Job description

A renowned luxury fashion brand seeks a Team Manager in London to lead the store team to achieve sales performance and provide exceptional customer service. This role involves staff development, maintaining high standards, and forging long-term customer relationships. Candidates should have a solid retail background, strong leadership skills, and a passion for luxury fashion. The position requires someone organized, with a robust understanding of sales KPIs and exceptional product knowledge, as well as experience in luxury retail settings.