Luxury Lodge GM — Guest Experience & Growth

The Reserve; Chester; On-site; GBP 150,000 - 200,000; Full time

Job summary

A luxury lodge resort in Chester is seeking an experienced General Manager to lead their team. The role involves driving guest success, operational excellence, and profitability while maintaining high hospitality standards. Candidates should have significant experience in the hospitality industry with strong leadership and business acumen. This exciting opportunity is set in a unique environment adjacent to Chester Zoo, offering an unparalleled guest experience while supporting sustainability.

Benefits

Pension Scheme

Food & Beverage Discounts

Employee Discount Rates

Long Service Incentives

Zoo Visitation Pass

Amazing working environment with wildlife views

Qualifications

• Previous experience as General Manager or in a similar role in the hospitality industry.
• Great leadership skills with the ability to inspire others.
• Strong business and financial acumen.
• Ability to influence and negotiate at all levels.
• Knowledge of luxury lodge industry demands and trends is advantageous.

Responsibilities

• Lead the team to drive guest success and operational excellence.
• Maintain profitability while upholding high hospitality standards.
• Shape the future of the hotel.

Skills

Leadership skills

Business acumen

Negotiation skills

Understanding of operations

Job description

A luxury lodge resort in Chester is seeking an experienced General Manager to lead their team. The role involves driving guest success, operational excellence, and profitability while maintaining high hospitality standards. Candidates should have significant experience in the hospitality industry with strong leadership and business acumen. This exciting opportunity is set in a unique environment adjacent to Chester Zoo, offering an unparalleled guest experience while supporting sustainability.