Luxury Hotel Reservations Specialist – London

Hilton Worldwide, Inc.; City Of London; On-site; GBP 28,000 - 29,000; Full time

Job summary

A leading global hospitality company seeks to hire a Food & Beverage Reservations Agent at the London Hilton on Park Lane. This role involves being the first contact for guest reservations, delivering exceptional customer service, and managing inquiries efficiently. Ideal candidates should possess excellent communication and organization skills, with previous experience in a reservations environment seen as advantageous. The position offers a competitive salary in a prestigious hotel.

Benefits

28 days paid holiday increasing with service

Exclusive high-street discounts

Team Member discounts on hotel stays

Access to development programmes

Career opportunities and wellbeing programmes

50% off in Hilton restaurants and bars

Refer a Friend Scheme

Uniforms provided and laundered

Free meals on shift

Qualifications

• Previous experience in a reservations environment.
• Ability to maintain a professional and friendly demeanor.
• Strong organizational skills to handle multiple inquiries.

Responsibilities

• Serve as the first line of inquiry for room reservations.
• Convert inquiries into contracted business efficiently.
• Respond positively to sales inquiries to develop future leads.
• Ensure all reservations are completed accurately.
• Provide prompt service while maintaining hotel brand standards.

Skills

Professional telephone manner

Excellent communication skills

Outstanding administration and organizational skills

Education

Tertiary qualifications or collegiate-level degree

Job description

A leading global hospitality company seeks to hire a Food & Beverage Reservations Agent at the London Hilton on Park Lane. This role involves being the first contact for guest reservations, delivering exceptional customer service, and managing inquiries efficiently. Ideal candidates should possess excellent communication and organization skills, with previous experience in a reservations environment seen as advantageous. The position offers a competitive salary in a prestigious hotel.