Luxury Hotel Front Desk Concierge

Sutton Hotel Collection; Windsor; On-site; GBP 20,000 - 26,000; Full time

Job summary

A family-owned group of hotels is seeking a Front Office team member for their Windsor location. The role involves welcoming guests warmly, addressing concerns, and maintaining high customer service standards. Previous hotel reception experience is preferred, especially in luxury markets. The ideal candidate will have strong communication skills and the ability to work under pressure. Join a team committed to inclusive culture and personal growth at a historic hotel that values its employees.

Benefits

Free Hotel Breaks

Leisure Passes

Enhanced Maternity and Paternity Leave

Institute of Hospitality membership

Learning and Development opportunities

Health Assured services

Subsidised Learning Courses

Free meals on duty

On-site parking

Regular social events

Cycle scheme

Qualifications

• Previous experience in a hotel reception, preferably in luxury four or five star market is an advantage.
• Professional and warm personality.
• Familiarity with hotel PMS is beneficial.

Responsibilities

• Provide a warm welcome to all hotel guests.
• Addressing any guest concerns proactively.
• Ensure each guest feels valued during their stay.

Skills

Exceptional customer service

Strong communication skills

Immaculate personal presentation

Ability to work under pressure

Tools

Hotel PMS

Job description

A family-owned group of hotels is seeking a Front Office team member for their Windsor location. The role involves welcoming guests warmly, addressing concerns, and maintaining high customer service standards. Previous hotel reception experience is preferred, especially in luxury markets. The ideal candidate will have strong communication skills and the ability to work under pressure. Join a team committed to inclusive culture and personal growth at a historic hotel that values its employees.