Luxury Front Office Duty Manager — Lead Guest Experiences

Accor; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel chain is seeking a Front Office Duty Manager for their London location, focusing on delivering exceptional guest experiences and ensuring smooth operations. Ideal candidates will have previous leadership experience in a hospitality environment and a strong passion for guest service. The role involves managing shift tasks, handling guest complaints, and training front office staff. The opportunity provides competitive salary, perks including free stays, and development opportunities within a renowned internationally recognized brand.

Benefits

Competitive Salary

Employee Benefit Card for discounts

Free Stays in the UK or Ireland

Sofitel Experience night

Complimentary Meals While on Duty

Special Rates in F&B

Exceptional Training Opportunities

Global Growth Opportunities

Employee Assistance Program

Qualifications

• Previous experience in Front Office leadership role in a luxury hotel.
• Strong focus on guest service and satisfaction.
• Ability to lead and motivate a diverse team.

Responsibilities

• Maintain standards set by Sofitel Benchmark and Forbes.
• Handle guest issues and maintain confidentiality.
• Manage shift operations and ensure tasks completion.

Skills

Guest focus

Communication skills

Leadership ability

Problem-solving skills

Professionalism

Flexibility

Tools

Opera PMS

Job description

A luxury hotel chain is seeking a Front Office Duty Manager for their London location, focusing on delivering exceptional guest experiences and ensuring smooth operations. Ideal candidates will have previous leadership experience in a hospitality environment and a strong passion for guest service. The role involves managing shift tasks, handling guest complaints, and training front office staff. The opportunity provides competitive salary, perks including free stays, and development opportunities within a renowned internationally recognized brand.