Luxury Concierge: Guest Experience & Local Insider

IHG Hotels & Resorts; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel chain in Manchester seeks an enthusiastic Concierge to serve as the first point of contact for guests. Responsibilities include greeting guests, recommending local attractions, and ensuring a positive experience through collaboration with the reception team. The ideal candidate will possess strong customer service skills and a genuine personality. The role offers competitive pay, career progression opportunities, and generous colleague perks. If you're ready to join a thriving hospitality environment, click apply now!

Benefits

Competitive salary

Paid overtime

Free meal on shift

Subsidised travel support

Colleague discounts

Generous maternity/paternity pay

Qualifications

• Experience in a customer facing environment within a Hotel or Hospitality venue.
• Ability to adjust approach based on individual guest needs.
• A warm and authentic personality with a can-do attitude.

Responsibilities

• Greet guests and provide a warm Hotel Indigo welcome.
• Recommend local food, drinks, and entertainment.
• Work closely with the reception team to ensure guest satisfaction.

Skills

Customer service experience

Excellent communication skills

Local knowledge

Teamwork ability

Job description

A leading hotel chain in Manchester seeks an enthusiastic Concierge to serve as the first point of contact for guests. Responsibilities include greeting guests, recommending local attractions, and ensuring a positive experience through collaboration with the reception team. The ideal candidate will possess strong customer service skills and a genuine personality. The role offers competitive pay, career progression opportunities, and generous colleague perks. If you're ready to join a thriving hospitality environment, click apply now!