Lux Spa Reception Supervisor — Lead 5-Star Guest Service

Marriott Hotels Resorts; City of Edinburgh; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality company in Edinburgh is seeking a Reception Supervisor for their award-winning spa. This full-time role involves supervising a team, ensuring exceptional service, and managing spa operations. The ideal candidate will have a strong background in customer service, particularly in luxury environments, and excellent organizational skills. Competitive salary and benefits are offered, including career progression opportunities.

Benefits

Competitive salary

28 days holiday including bank holidays

Discounts on hotel and spa experiences

50% off Spa Treatments

Employee healthcare plan

Bonuses for referrals

Career progression opportunities

Qualifications

• Previous experience leading/supervising a team.
• Client-facing role experience in a luxury five-star environment.
• Excellent written and spoken English.
• Flexible approach to working hours.
• Impeccable personal presentation.

Responsibilities

• Supervise and develop the Spa Reception and Spa Attendant Teams.
• Ensure operational procedures and standards are adhered to.
• Welcome guests and handle spa enquiries.
• Motivate teams for membership and retail sales.

Skills

Customer service background in spa or hospitality

Experience in luxury environment

Strong communication skills

Organizational skills

Team working skills

Tools

Spa booking and scheduling software

Job description

A leading hospitality company in Edinburgh is seeking a Reception Supervisor for their award-winning spa. This full-time role involves supervising a team, ensuring exceptional service, and managing spa operations. The ideal candidate will have a strong background in customer service, particularly in luxury environments, and excellent organizational skills. Competitive salary and benefits are offered, including career progression opportunities.