Luggage Porter - Front Office (Royal Lancaster)

Royal Lancaster London; Greater London; On-site; GBP 26,000 - 30,000; Full time

Job summary

A prestigious London hotel is seeking a Front of House Porter to join the Guest Services department. This position requires a passionate individual who can ensure all guests receive a warm welcome and exceptional service. Responsibilities include delivering and storing luggage, assisting with guest greeting, and maintaining Health and Safety standards. The role offers competitive annual earnings up to £30,000, extensive benefits including a pension scheme, discounts, and opportunities for personal development. Join our award-winning family today!

Benefits

Annual earnings up to £30,000

Pension scheme with company contributions

50% discount in restaurants and spas

Complimentary stay after probation

Extensive discounts on benefits

Access to private medical insurance

Employee Assistance Programme

Bike to work scheme

Free meals on duty

Qualifications

• A passion for delivering high-quality guest service.
• Ability to work in a team and contribute to a positive environment.
• Legally eligible to work in the UK.

Responsibilities

• Greet all guests warmly.
• Deliver and store guest luggage efficiently.
• Assist in lobby hosting and guest greeting.
• Conduct regular Health and Safety inspections.
• Ensure compliance with security standards.

Skills

Guest services

Health and Safety standards

Security compliance

Positive energy

Job description

Join the team that Always Cares!

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Front of House Porter at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Some of our fabulous benefits you will enjoy as a Front of House Porter are:

• Annual earnings up to £30,000.00 (£26,158.70 base salary + non-contractual tronc)
• Pension scheme with company contributions
• 50% discount in all our restaurants and Spa’s across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Support through development plans, apprenticeships and world‑class management development programmes including educational sponsorship to be the best you can be
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Recommend a Friend incentive
• Complimentary laundry
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Front of House Porter, to join our Guest Services Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Front of House Porter, your main duties and expectations for the role will include:

• To ensure all guest are greeted with a warm welcome.
• To provide, primarily, all standard porter services for hotel Guests in line with Standard Operating Procedures including: delivering guest luggage, storing guest luggage and providing an efficient and hassle-free service to the guest.
• To assist in lobby hosting / guest greeting to the required standard.
• To assist in accurate and reliable regular department Health and Safety inspections.
• To ensure the highest standards of security are stringently adhered to at all times with regard to guests’ property, colleagues’ property and hotel property.
• To comply with and to ensure that all Safe Systems of Works (SSOW) are adhered to at all times within the department and the hotel.

You will be required to work 40hours per week, on a shift rota.

We are …

• Best Employer for 2021 at Springboard’s Excellence Awards
• One of the happiest hotels in London
• Earth Check Silver Certified 2023
• 2 rosettes
• Hoteliers’ Charter Approved
• Preferred Hotels & Resorts member
• Top 100 in the Sunday Times Best Places to Work 2025

We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Front of House Porter role is for you, come and pour some happiness into yours by joining our award winning family today!

All applicants must be legally eligible to work in the UK