Luggage Porter

Hilton; Greater London; On-site; GBP 10,000 - 40,000; Part time

Job summary

A prestigious hotel in Greater London is seeking a Luggage Porter to provide exceptional customer service and assist guests with their luggage. The role involves maintaining high service standards, ensuring the effective handling of luggage, and contributing to guests' first impressions. Ideal candidates will demonstrate positive attitudes, strong communication skills, and flexibility in hours. Previous hotel experience is advantageous. Competitive hourly pay of £13.39 is offered, along with numerous benefits.

Benefits

28 days paid holiday increasing with service

Exclusive high-street discounts

Team Member discounts on hotel stays

Access to leadership and development programmes

Exceptional Career opportunities

50% off in Hilton restaurants and bars

Free meals on shift

Qualifications

• Previous experience in a similar role is advantageous.
• Previous experience working within a hotel is a plus.

Responsibilities

• Provide exceptional customer service to Guests.
• Ensure quick and friendly assistance for luggage handling.
• Interact with Guests to enhance their first impressions.
• Maintain public areas and equipment in immaculate condition.

Skills

Positive attitude

Communication skills

Ability to work flexible hours

Ability to work under pressure

Ability to work on own and as part of a team

Commitment to high service levels

Excellent grooming standards

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.

2023 was the hotel’s 60th anniversary, which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level, including a brand new restaurant and bar.

Salary: £13.39 per hour

BENEFITS

• 28 days paid holiday increasing with service
• Exclusive high-street discounts through Perks at Work portal
• Industry-leading Team Member discounts on hotel stays for you, your family and friends
• Access to leadership and development programmes through Hilton University
• Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace
• Reward programmes, incentives and team member recognition, as well as long service awards
• 50% off in Hilton restaurants and bars (subject to individual outlets)
• Refer a Friend Scheme
• Uniforms provided and laundered complimentary
• Free meals on shift

A Luggage Porter provides consistently-delivered exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage.

What will I be doing?

As a Luggage Porter, you will provide consistently-delivered exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage. The Luggage Porter interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Ensure laundry support is provided when required, complete with all wash cycles, folding and storage
• Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service
• Ensure that individual customers and Groups receive fast, efficient and friendly service
• Ensure that either the Head Porter or Concierge Supervisor on duty are kept fully aware of any relevant feedback from either the customers or other departments
• Ensure messages and faxes are regularly delivered throughout the day
• Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures
• Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients
• Maintain public areas and all equipment in immaculate condition
• Communicate with Security regarding any unattended luggage
• Greet all guests in public areas and rooms in a warm manner

What are we looking for?

Luggage Porters serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and communication skills
• Ability to work flexible hours
• Ability to work under pressure
• Ability to work on own and as part of a team
• Commitment to respond to Guest requests and deliver high levels of service
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in similar role
• Previous experience working within a hotel

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels -

Hilton Brands | Global Hospitality Company

Job: Guest Services, Operations, and Front Office

Title: Luggage Porter

EOE/AA/Disabled/Veterans