London Real Estate Research & Client Success Consultant

CoStar Group, Inc.; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global real estate information provider in Greater London is seeking an Associate Research Consultant to enhance their commercial real estate database. This role involves building client relationships, conducting thorough research, and providing essential training on using the company's data tools. Candidates should have a proven customer service background and be proficient in Excel, with a keen interest in commercial real estate. The position offers comprehensive medical and dental benefits, alongside competitive annual leave.

Benefits

Full private medical cover

Dental cover

Life Assurance

28 days annual leave

Competitive pension

Season ticket loans

Enhanced maternity and paternity pay

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience in a customer service environment, ideally within a corporate context.
• Excellent communication skills and ability to deal with people at all levels of seniority.
• Demonstrated strong interest in the commercial real estate industry.
• Natural curiosity, persistence, and ability to conduct thorough investigative research.
• Proven success performing to metrics or key performance indicators (KPIs).

Responsibilities

• Contribute to the growth of an accurate and complete database of commercial real estate inventory.
• Conduct daily inbound and outbound phone calls with brokers and developers.
• Monitor client usage and engage clients to use CoStar products effectively.
• Act as a first point of contact for new clients and support early product adoption.
• Provide ongoing training and support to clients to increase product knowledge.

Skills

Communication skills

Customer service experience

Data manipulation in Excel

Investigative research

Interest in commercial real estate

Education

Bachelor’s degree or equivalent

Tools

Excel

Job description

A global real estate information provider in Greater London is seeking an Associate Research Consultant to enhance their commercial real estate database. This role involves building client relationships, conducting thorough research, and providing essential training on using the company's data tools. Candidates should have a proven customer service background and be proficient in Excel, with a keen interest in commercial real estate. The position offers comprehensive medical and dental benefits, alongside competitive annual leave.