Logistics Customer Service Advisor

MET Recruitment; Wolverhampton; On-site; GBP 28,000 - 33,000; Full time

Job summary

A logistics recruitment agency is seeking a Logistics Customer Service Advisor in Bilston. The role involves processing customer invoices, coordinating shipments, and maintaining customer communication. Applicants should possess strong attention to detail and the ability to handle queries effectively. The position offers a salary of £28,000 per annum and has potential for permanent placement.

Qualifications

• Experience using a range of computer systems.
• Confident with liaising via phone and handling customer queries.

Responsibilities

• Process and issue customer invoices promptly and accurately.
• Coordinate collections and deliveries for efficient transport.
• Act as the main point of contact for customers regarding shipment issues.

Skills

Attention to detail

Customer communication

Logistics knowledge

Job description

Overview

Logistics Customer Service Advisor

Bilston

8:30am-5:00pm (1 hour lunch break)

Temp-perm

£28,000 per annum

We are currently seeking an organized, confident Customer Service individual to join our client, a well-established business within the Bilston area. As a Logistics Customer Service Advisor, you will be faced with a range of activities to support the European Operations team.

Responsibilities

• Process and issue customer invoices promptly and accurately.
• Ensure correct charges are applied to each job file.
• Liaise with accounts team for any invoice queries or corrections.
• Request Proof of Delivery (POD) documentation from partners and carriers.
• Upload PODs to customer portals and internal systems in a timely manner.
• Handle road freight bookings for Ireland and European destinations.
• Book directly with our European groupage partners.
• Coordinate collections and deliveries, ensuring efficient and timely transport.
• Obtain rates for smaller shipments from carriers and agents.
• Provide customers with competitive and accurate quotations.
• Maintain up-to-date rate sheets and negotiate when necessary.
• Act as the main point of contact for customers regarding shipment status, issues, or queries.
• Provide regular updates via email and phone.
• Always ensure a professional and customer-friendly approach.
• Assist the European Operations Manager with day-to-day admin tasks.
• Maintain accurate and up-to-date records of all bookings and communications.
• Support internal systems and reporting processes as needed.

Person specification

• Logistics knowledge (desirable).
• Attention to detail.
• Confident with liaising via phone and handling customer queries.
• Experience using a range of computer systems.

What happens after you apply for this role?

Applications will be reviewed within 3 working days; however, as we are receiving high levels of applications, if you have not been contacted after 5 days of sending your CV, your application may be unsuccessful on this occasion. If successful you will be contacted by a consultant to discuss your application and CV further. There’ll also be a chance for you to ask questions about the role.