Logistics Coordinator

Viper; Redditch; On-site; GBP 60,000 - 80,000; Full time

Job summary

A logistics company in Redditch is seeking an office-based Logistics Coordinator to manage customer shipments and communications. This role requires a proactive individual with strong customer service and multitasking skills. Responsibilities include handling enquiries, tracking shipments, and ensuring accurate documentation. The ideal candidate will have experience in logistics or freight forwarding, alongside a calm, solutions-focused attitude. The position offers a competitive salary and benefits, including a 10% shift allowance and generous holiday entitlement.

Benefits

10% shift allowance

25 days holiday plus bank holidays

Option to purchase additional days' holiday

Qualifications

• Experience in a logistics, transport or freight forwarding role.
• European planning experience is essential.
• Confident using transport systems and MS Office.

Responsibilities

• Manage customer shipments from enquiry through to completion.
• Handle time-critical movements and resolve issues proactively.
• Maintain accurate system data, paperwork, and KPIs.

Skills

Customer service skills

Communication skills

Multitasking abilities

Attention to detail

Problem-solving

Tools

Transport systems

MS Office

Job description

Logistics Coordinator (Days)

Location: Redditch (office-based)

Hours: 44 hours per week | 4 on / 4 off | 07:00 - 19:00 (includes weekends)

Contract: Permanent

We are recruiting for a Logistics Coordinator (Days) to join a fast-paced transport and freight operation in Redditch. This is a fully office-based role combining customer service, quoting and transport coordination, ideal for someone with experience in logistics or freight forwarding who enjoys problem-solving and working under pressure.

The role

You will manage customer shipments from enquiry through to completion, ensuring accuracy, efficiency and clear communication throughout.

Key responsibilities include:

• Managing customer enquiries and orders by phone and email
• Loading jobs onto the system and tracking shipments end-to‑to‑end
• Quoting UK and EU transport and offering alternative solutions where required
• Booking transport and liaising with suppliers and carriers
• Handling time‑critical movements, including line stoppages and urgent requests
• Keeping customers informed and resolving issues proactively
• Closing out job files, obtaining PODs and ensuring documentation is complete
• Ensuring jobs are accurate and complete prior to invoicing
• Reviewing routes and suppliers to ensure cost‑effective planning and profitability
• Communicating clearly with warehouse teams on inbound and outbound activity
• Maintaining accurate system data, paperwork and KPIs
• Liaising with Operations, Accounts and Warehouse teams and escalating issues when required

What we're looking for

• Experience in a logistics, transport or freight forwarding role
• European planning experience (essential)
• Strong customer service and communication skills
• Confident using transport systems and MS Office
• Highly organised with the ability to multitask and prioritise
• Calm under pressure with a solutions‑focused mindset
• A proactive, can‑do attitude with good attention to detail
• CPC or second language skills are advantageous but not essential

Working hours & benefits

• 44 hours per week
• 4 on / 4 off shift pattern, Monday to Sunday (days)
• Working hours: 07:00 - 19:00
• 10% shift allowance
• 25 days holiday plus bank holidays
• Option to purchase up to 5 additional days' holiday
• Competitive package discussed at application stage