Logistics Coordinator

ZipRecruiter; Wokingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A logistics firm in Wokingham is seeking an Orders & Logistics Coordinator to manage customer orders from entry to delivery. This role involves vendor coordination, customer liaison, and logistics management. The ideal candidate will have experience in order processing and strong knowledge of ERP systems. Proficiency in communication and attention to detail is essential. This position offers a dynamic work environment with tight deadlines.

Qualifications

• Experience in order processing and/or logistics coordination.
• Strong knowledge of ERP systems.
• Familiarity with international shipping processes.

Responsibilities

• Accurately load customer purchase orders into the ERP system.
• Place purchase orders with vendors and suppliers.
• Communicate proactively with customers regarding order status.
• Obtain competitive quotes for worldwide shipments.
• Keep the ERP customer portal up to date.

Skills

Order processing

Logistics coordination

Strong communication skills

Attention to detail

Organizational skills

Tools

ERP systems (e.g., SAP, Oracle, NetSuite)

Job description

Overview

The Orders & Logistics Coordinator will be responsible for managing customer orders from entry to delivery, ensuring smooth coordination between customers, vendors, and logistics providers. This role requires exceptional attention to detail, strong communication skills, and the ability to work to tight deadlines while maintaining high levels of accuracy in ERP systems and shipping documentation.

Key Responsibilities

• Order Processing: Accurately load customer purchase orders into the ERP system. Maintain customer order records and ensure data accuracy at all times.
• Vendor Coordination: Place purchase orders with vendors and suppliers in line with customer and business requirements. Expedite open purchase orders with vendors to ensure on-time delivery.
• Customer Liaison: Communicate proactively with customers regarding order status, delivery schedules, and logistics arrangements. Respond promptly to customer queries and provide shipment updates.
• Logistics Management: Obtain competitive quotes for worldwide shipments, including a variety of Incoterms. Book shipments globally with approved freight forwarders, ensuring all paperwork (commercial invoices, packing lists, certificates, etc.) is correct and sent in a timely manner. Coordinate customs clearance processes where required.
• ERP & Portal Management: Keep the ERP customer portal up to date with accurate delivery dates, shipping details, and order status.

Qualifications

Essential:

• Experience in order processing and/or logistics coordination.
• Strong knowledge of ERP systems (e.g., SAP, Oracle, NetSuite, or similar).
• Familiarity with international shipping processes and freight booking.
• Excellent organisational skills and ability to prioritise multiple tasks.
• Strong written and verbal communication skills.
• High attention to detail and accuracy in data entry and documentation.

Desirable:

• Experience with customs documentation and export control compliance.
• Knowledge of freight cost negotiation and vendor management.
• Multilingual abilities for international communication.

Key Attributes

• Proactive and solution-oriented mindset.
• Able to work under pressure and to tight deadlines.
• Collaborative team player with a customer-first approach.
• Adaptable and quick to learn new systems and processes.