Logistics & Client Services Coordinator

International Logistics Group; United Kingdom; Hybrid; GBP 25,552 - 31,231; Full time

Benefits offered by this job

Pension

Health insurance

22 days holiday rising to 25

Birthday leave

Employee assistance programme

Job summary

A leading logistics company in the United Kingdom is seeking a Logistics Coordinator to manage operational communications with clients. The role involves resolving issues, ensuring accurate order processing, and maintaining high client satisfaction. Ideal candidates will have strong communication skills, a solution-focused mindset, and the ability to work under pressure. This position offers competitive salary and opportunities for hybrid working after the probation period.

Qualifications

• Proven experience in a logistics or client-facing operational role (desirable).
• Confidence in challenging processes and advocating for clients.
• Own transport essential for travel to customer sites.

Responsibilities

• Act as the main contact for client enquiries via phone and email.
• Handle day-to-day operational issues and ensure accurate processing of orders.
• Monitor KPIs and service metrics, highlighting risks or improvement opportunities.

Skills

Strong communication and interpersonal skills

Problem-solving skills

Attention to detail

Ability to manage multiple priorities

Proficiency with CRM and ticketing tools

Job description

A leading logistics company in the United Kingdom is seeking a Logistics Coordinator to manage operational communications with clients. The role involves resolving issues, ensuring accurate order processing, and maintaining high client satisfaction. Ideal candidates will have strong communication skills, a solution-focused mindset, and the ability to work under pressure. This position offers competitive salary and opportunities for hybrid working after the probation period.