Logistics & Client Services Coordinator

International Logistics Group; United Kingdom; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A leading logistics company in the United Kingdom is seeking a Logistics Coordinator to manage operational communications with clients. The role involves resolving issues, ensuring accurate order processing, and maintaining high client satisfaction. Ideal candidates will have strong communication skills, a solution-focused mindset, and the ability to work under pressure. This position offers competitive salary and opportunities for hybrid working after the probation period.

Benefits

Pension

Health insurance

22 days holiday rising to 25

Birthday leave

Employee assistance programme

Qualifications

• Proven experience in a logistics or client-facing operational role (desirable).
• Confidence in challenging processes and advocating for clients.
• Own transport essential for travel to customer sites.

Responsibilities

• Act as the main contact for client enquiries via phone and email.
• Handle day-to-day operational issues and ensure accurate processing of orders.
• Monitor KPIs and service metrics, highlighting risks or improvement opportunities.

Skills

Strong communication and interpersonal skills

Problem-solving skills

Attention to detail

Ability to manage multiple priorities

Proficiency with CRM and ticketing tools

Job description

A leading logistics company in the United Kingdom is seeking a Logistics Coordinator to manage operational communications with clients. The role involves resolving issues, ensuring accurate order processing, and maintaining high client satisfaction. Ideal candidates will have strong communication skills, a solution-focused mindset, and the ability to work under pressure. This position offers competitive salary and opportunities for hybrid working after the probation period.