Logistics Call Handler

Miller’s Recruitment; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company is seeking a Call Handler to join their operations team in Bury. The role involves planning and routing engineers, advising customers on arrival times, and ensuring high productivity. Candidates should have prior experience, excellent communication skills, and a keen attention to detail. Join a supportive environment with opportunities for career development and training.

Benefits

Training in City & Guilds accredited academy

Job-specific uniform & tooling

Company pension

32 days holiday

Company-wide fun days and charity events

Qualifications

• Previous experience in a similar role is essential.
• Familiarity with geographical routing.
• Good verbal communication skills.

Responsibilities

• Plan and route engineers efficiently.
• Advise customers on estimated arrival times.
• Answer calls promptly and professionally.

Skills

Communication

Attention to Detail

Computer Literacy

Multi-tasking

Tools

Call-handling software

Job description

Due to increased business growth, an opportunity has arisen for a Call Handler to join our operations team at our FM centre in Bury.

Your Role:

1. To plan and route engineers by job prioritisation efficiently.
2. Maximise productivity by minimising travel.
3. To advise our customers of the estimated time of arrival of the engineer.
4. To work within our service level agreements.
5. Answer calls promptly and professionally.

The successful candidate:

1. Must have previous experience working in a similar role.
2. Previous geographical routing experience.
3. Good communicator, with excellent verbal communication skills.
4. High level of accuracy and attention to detail.
5. Good level of computer literacy.
6. Ability to multi-task and manage last-minute changes.
7. Familiarity with call-handling software.

Company Information

Who are we?

Miller’s Vanguard has been supporting the UK’s supermarket chains for over 40 years. We ensure supermarkets keep the nation fed by maintaining a wide range of assets, from food production equipment to loading bay lifts.

Our services include:

• Nationwide reactive maintenance
• Hygienic deep cleaning & planned maintenance services
• Refurbishment, logistics, and installation of equipment

We are owned by the global Ali Group, with a turnover exceeding £4 billion per annum.

Our people

Despite our size, we value our employees as our biggest asset. Our team of over 500 employees benefits from state-of-the-art working environments:

• New (2021) Technical response centre
• Award-winning research, innovation, and recycling facility
• Industry-leading Mercedes Benz fleet

We strive to provide the best environment and tools to do the job.

Career Development

Training is a key part of our culture. Our City and Guilds accredited training centre develops our staff, ensuring they can progress and stay current with evolving technologies.

Why Join Us

• Training in our City & Guilds accredited academy
• Job-specific uniform & tooling
• Company-wide fun days and charity events
• Company pension
• 32 days holiday
• Regular staff treats for employees and their families