Logistics and Customer Service Coordinator - Biscuits

Roberts Bakery 1887; Winsford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A well-known bakery company in the United Kingdom is seeking a Logistics and Customer Services Coordinator. This pivotal role ensures efficient logistics operations and high standards of customer service by coordinating orders, shipments, and client communications. The ideal candidate should have substantial experience in logistics or customer service, excellent communication skills, and detail-oriented problem-solving capabilities. Join a dynamic team to enhance supply chain performance and customer satisfaction.

Qualifications

• Minimum 12 months’ experience in logistics coordination or customer service within a manufacturing environment.
• Proactive approach with a customer-focused mindset.
• Strong team player who thrives in cross-functional collaboration.

Responsibilities

• Ensure efficient movement of materials and finished goods.
• Act as the first point of contact for customers, providing timely updates.
• Plan and schedule inbound and outbound shipments with transport providers.
• Prepare daily/weekly reports on logistics performance and customer service metrics.

Skills

Customer-focused mindset

Excellent communication skills

Organisational abilities

Problem-solving abilities

Multitasking

Attention to detail

Education

Experience in logistics coordination or customer service

Tools

SAP

Microsoft Word

Microsoft Excel

Job description

No Agencies Please

Job Purpose

The Logistics and Customer Services Coordinator plays a vital role in ensuring the smooth and efficient flow of materials, finished goods, and customer orders. Acting as the first point of contact for customers, the role is responsible for keeping clients informed, entering orders accurately and promptly, and maintaining service levels. By coordinating logistics and customer communications, the coordinator guarantees timely deliveries, precise documentation, and consistently high standards of customer service.

Key Accountabilities

• Ensure efficient movement of materials, components, and finished goods.
• Act as the first point of contact for customers, providing timely updates on orders and deliveries, and resolving issues proactively.
• Plan and schedule inbound and outbound shipments with transport providers.
• Enter customer orders accurately and promptly into relevant systems.
• Maintain accurate shipping documentation, including delivery notes, customs forms, and invoices.
• Handle customer complaints, returns, and queries professionally to maintain satisfaction.
• Build strong customer relationships through clear communication and responsiveness.
• Prepare daily/weekly reports on logistics performance, order status, and customer service metrics.
• Track KPIs such as delivery accuracy, order processing times, and customer satisfaction.
• Liaise with production, warehouse, and sales teams to coordinate order fulfilment.
• Provide feedback to management on customer trends, logistics challenges, and improvement initiatives.
• Provide 3PL with all new lines forms on time for lines into their warehouses.
• Provide clear seasonal planned volumes ahead of production and align orders ahead of production.
• Accountable for looking at stock’s vs MLOR and advising customers of intake, and / or support where needed on derogation forms.

Qualifications

• Minimum 12 months’ experience in logistics coordination or customer service within a manufacturing environment (preferred).
• Customer-focused mindset with a proactive approach.
• Excellent communication skills (verbal and written), with strong organisational and problem-solving abilities.
• Accurate data input and IT proficiency: SAP (desirable), Word, and Excel to a competent level.
• Ability to drive operational decision-making to achieve deadlines.
• Detail-oriented with the ability to multitask and prioritise in a fast-paced environment.
• Strong team player who thrives in cross-functional collaboration.
• Resilient under pressure and adaptable to changing priorities.

Key Interfaces

Sales, Logistics, Operations, Despatch, Technical

Reports to: Planning and Supply Chain Manager