Location Manager

Anchor Hanover; Scarborough; On-site; GBP 29,000; Full time

Job summary

A leading housing organization in Scarborough is seeking a Location Manager for Rented Housing to manage properties and support residents towards independence. The role requires strong relationship management and communication skills, with an emphasis on solving problems effectively. Candidates should be resilient and possess a willingness to learn. This opportunity offers a salary of up to £29,000 per annum and full-time hours.

Benefits

Gym and fitness discounts

Mental health support

Flexible working options

Pension plan

Ongoing personal and professional development

Qualifications

• Experience in housing or care is preferred but attitude and resilience are key.
• Ability to manage relationships with key stakeholders and partners.
• Willingness to learn and support vulnerable client groups.

Responsibilities

• Manage properties and support residents to live independent lives.
• Address issues before they become complaints and maintain trust.
• Ensure location safety and manage budget and service charge accounts.

Skills

Relationship management

Communication skills

Problem-solving ability

Job description

Location Manager – Rented Housing

Location: Hanover Court, Scarborough

Hours: 36 hours per week

Salary: Up to £29,000 per annum

About the role

Working with different individuals every day, a Location Manager's job is incredibly varied, and no two days are the same. We connect with our communities in different ways and when you join the housing team, you'll need a good balance of heart and head to manage property matters, tenancy matters and relationships with your residents.

The Location Manager role is very diverse, and involves working with departments across the organisation, so you will need to feel confident taking the lead on managing relationships with key stakeholders and partners.

Responsibilities

• Manage properties and support residents to live independent lives.
• Let properties, manage rent accounts, deal with anti‑social behaviour and ensure repairs are carried out.
• Listen to residents and address issues before they become complaints.
• When a complaint arises, take ownership and investigate fully to keep residents informed.
• Maintain resident trust and confidence in Anchor through effective communication, setting expectations and delivering outcomes.
• Manage the location's budget and service charge accounts, ensuring homes are well maintained and repairs are completed to a high standard.
• Ensure the location is safe, carrying out all health and safety checks and risk assessments in accordance with policies and procedures.
• Support residents to live independently by working with external agencies such as local authorities, care providers, social workers and medical professionals.
• Connect with residents to encourage inclusion in social events both internally and in the wider community.

Full job description available at https://bit.ly/3X1HdXz

Life's too short to be in the wrong job.

A career with Anchor housing is all about providing older people with independence and security within a happy community. We offer properties at over 1,500 locations across the country and manage 54,000 homes for the over‑55s.

At the heart of every Anchor housing community are great people making sure that everything runs smoothly. Our ambition is to create homes where everyone can love living in later life. If you share that passion and commitment, Anchor is the best place to build your career.

Are you the one?

Our residents are at the heart of everything we do. We believe they should be able to choose how they live in later life. We are looking for an individual who shares our values and has great relationship management and communication skills.

Ideally you will have previous housing or care experience and have worked with vulnerable client groups, but that's not as important as having the right attitude, resilience, ability to problem‑solve and a willingness to learn.

Anchor – a great place to work

Anchor is England's largest not‑for‑profit provider of care and housing for older people. We invest every penny back into the people we serve and our staff, ensuring a better standard of care, customer service, wages, training and facilities.

A rewarding environment

From health and happiness to finance and your career, we'll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options

Finance

• Pension plan – contribute 4%‑8% and we’ll match or exceed it
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website: https://anchorbeingwell.co.uk/

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to let all colleagues promote diversity and be allies.

We are a member of Inclusive Employers, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.