Location Manager

Anchor; Ilford; On-site; GBP 24,000 - 29,000; Part time

Job summary

A leading not-for-profit housing provider is seeking a dedicated Location Manager in Ilford. This role involves managing health and safety standards, fostering relationships with residents, and overseeing communal areas to enhance their living experience. The ideal candidate will possess strong relationship management and communication skills, with a passion for serving the elderly community. A commitment to inclusion and problem-solving is essential. The position offers a part-time schedule of 20 hours per week, contributing to the supportive and vibrant environment our residents deserve.

Benefits

Diverse and inclusive work environment

Opportunities for professional development

Engagement in community initiatives

Qualifications

• Great relationship management and communication skills required.
• A willingness to learn and adapt is essential.
• Experience with vulnerable client groups is not mandatory.

Responsibilities

• Manage safety checks and risk assessments according to procedures.
• Handle communal areas and support residents in their living experience.
• Oversee the location's budget and service charge accounts.
• Connect residents with health and social services.
• Promote community engagement through social events.
• Resolve complaints while keeping customers informed.

Skills

Relationship management

Communication skills

Problem solving

Resilience

Job description

Location Manager

Location: The Village, Ilford
Hours: 20 hours per week
Salary: Up to £29,000 per annum pro rata

About the role

Working with different individuals every day, a Location Manager’s job is incredibly varied, and no two days are the same. We connect with our communities in a variety of ways and when you join the housing team, you’ll need a good balance of heart and head to manage property matters and relationships with your residents.

The Location Manager is pivotal to the success, safety and smooth running of a location and you will need to feel confident taking the lead on managing relationships with key internal and external partners and stakeholders.

You’ll be responsible for

• Ensuring that the location is safe and all health and safety checks and risk assessments are carried out in accordance with policies and procedures.
• Managing any communal areas (for example: lounge, guest room, kitchen) and working with residents to enable them to love living in later life.
• Partnering with our property colleagues and contractors to ensure residents’ homes are well maintained and repairs are completed to a high standard.
• Managing the location’s budget and service charge accounts.
• Connecting with residents, signposting them to access health and social services.
• Promote inclusion in social events both internally and in the wider community and encourage residents to engage with Anchor through the resident involvement initiatives to ensure they have a voice.
• Building resident confidence by ensuring their views are acted upon, managing expectations, and delivering on our commitments.
• Resolve all complaints within service level agreement, ensuring the customer is kept informed throughout.

Are you the one?

Our residents are at the heart of everything we do. We believe they should be able to choose how they live in later life. We are looking for an individual who shares our values and has great relationship management and communication skills.

It’s not important to have previous housing experience or worked with a vulnerable client group; having the right attitude, resilience, ability to problem solve with a willingness to learn will be key to success in this role.

Company overview

Anchor is England’s largest not‑for‑profit provider of care and housing for older people. We offer properties at over 1,500 locations across the country and manage 54,000 homes for over‑55s.

Equal opportunities

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other. We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.