Localities Housing Officer

We Manage Jobs(WMJobs); Birmingham; Hybrid; GBP 35,000 - 42,000; Full time

Job summary

A local authority in Birmingham seeks a Localities Housing Officer to support their Housing Management team. This role involves working directly with council tenants, addressing tenancy issues, and improving resident relations. Candidates should have a strong customer focus and experience in a housing environment is desirable. The position offers hybrid working, emphasizing the importance of community engagement and safety for residents. Interested applicants must provide a CV and a Supporting Statement for consideration.

Benefits

Living Wage Employer

Supportive recruitment process

Inclusive workplace

Qualifications

• Experience in a customer-facing role, ideally within housing.
• Ability to manage and resolve various tenant issues.
• Excellent communication and engagement skills.

Responsibilities

• Conduct tenancy visits and engage with residents.
• Address anti-social behaviour and ongoing tenancy issues.
• Work alongside community partners to deliver housing services.

Skills

Customer focus

Communication skills

Problem-solving

Lone working experience

Job description

Localities Housing Officer

Permanent

Grade C - £35,412 to £41,771

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.50 hours per week

Hybrid working

We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate.

This is an exciting opportunity to join our Housing Management team, supporting our council tenants and overseeing the management of our 59,000 council properties.

City Housing is embarking on a transformation journey to improve the services provided to residents, the Housing Officer role is key to developing that relationship with our residents to ensure they feel safe and supported within their homes. As a front facing customer role, you will be the main contact for our tenants and will deal with a wide range of issues to enable residents to sustain their tenancies. You will be responsible for conducting tenancy visits, dealing with anti‑social behaviour, resident engagement and addressing ongoing tenancy issues.

This role is very much about working with our residents, the community, and partners within your designated locality to deliver an excellent Housing Management service. You will be expected to work face‑to‑face with customers and provide a visible presence within your area. Previous experience of working within a housing sector environment is desirable.

Please be aware that there will be elements of lone working within this role.

If you are someone who places the customer at the heart of what you do, we would love to hear from you.

There are vacancies for the following areas: Central/North, East and South

Interviews for this role will be held in New Year 2026.

Please upload an up‑to‑date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Supporting Statement should be no more than 1500 words.

Unfortunately, we cannot consider any applications without a CV and Supporting Statement attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquiries please contact [e-mail] quoting ref 3537.

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification – RM‑00036612‑Localities Housing Officer‑Job Description (1) (3).pdf

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here

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