Local Housing Manager - Sutton, Surrey

Housing 21; Sutton; On-site; GBP 60,000 - 80,000; Full time

Job summary

An esteemed housing organization in Sutton is seeking a Local Housing Manager to deliver high-quality support services to residents. You'll focus on enabling older people to live independently, ensuring a safe community environment. Ideal candidates will have experience in social housing and an understanding of the unique challenges faced by older individuals. This role offers flexibility and a supportive workplace culture with a comprehensive benefits package.

Benefits

Blue Light Card discount

Holiday trade scheme

Volunteer days

Occupational Sick Pay

Occupational Maternity Pay

Qualifications

• Excellent standard of reading, writing and numeracy.
• Experience of working in the social housing sector, particularly with a focus on older people (desirable).
• Knowledge of issues faced by older people or vulnerable groups (desirable).
• Experience in managing people.

Responsibilities

• Provide a high-quality housing and support service to residents.
• Support residents to live independently and ensure their wellbeing.
• Engage with the community and assist residents with local issues.

Skills

Excellent standard of reading, writing and numeracy

Experience in the social housing sector

Knowledge of dementia, drug & alcohol use, and mental health

People Management

Education

CIH Level 3 or 4

Job description

Role Overview

In the role of Local Housing Manager, you will be at the very heart of our Housing 21 Retirement Living schemes.

Responsibilities

This customer‑facing role provides a professional, high quality and effective housing and support service to residents. With the support of the Operations Manager, the Local Housing Manager is responsible for all aspects of court life and relationships with the local community.

The role is diverse, and no two days are the same. Our Local Housing Managers support all residents to enable them to live independently in their own homes, with a focus on tenancy sustainment, support and resident wellbeing. They ensure the building is safe and secure, engage actively with residents and the local community, and assist residents to reach consensus about local issues affecting their homes.

Qualifications

• Excellent standard of reading, writing and numeracy
• Experience of working in the social housing sector, particularly with a focus on older people (desirable)
• Knowledge and/or experience of the issues faced by older people or other vulnerable groups in particular Dementia, drug & alcohol use and mental health (desirable)
• People Management, i.e. direct reports, contractors (desirable)
• CIH Level 3 or 4 (desirable)

In addition, if you are committed to delivering the best, are passionate about developing others and the organisation, and have a can‑do approach with a customer focused attitude, we would love to hear from you.

Benefits

We're passionate about people and support our employees to do what they do best, whether that's through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.

Working Hours

As part of our commitment to our employees and offering flexibility, we now offer a nine‑day fortnight, providing employees with the opportunity to work their hours across nine days and have a three‑day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.

With an exciting national development programme for older people's housing, there's never been a better time to join Housing 21.