Local Events Community Specialist

John Lewis Partnership; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retail partnership seeks an activator for local marketing, events, and social impact activities. The role involves managing community plans, engaging with stakeholders, and delivering innovative events to enhance customer experience. Key skills include event management, organizational skills, and customer service. This position supports a flexible work-life balance, emphasizing the partnership's commitment to a vibrant workplace culture.

Qualifications

• Experience in managing events and/or community plans.
• Managing various stakeholders.
• Customer service experience.
• Prioritising, organising and planning multiple activities/projects simultaneously.

Responsibilities

• Act as the go-to activator for local marketing and events.
• Create and deliver local marketing events to drive engagement.
• Collaborate with central teams for a calendar of activities.
• Oversee in-branch charity fundraising and social activities.
• Ensure compliance with Health and Safety and GDPR.

Skills

Event management

Stakeholder management

Customer service

Organizational skills

Job description

About the role

Key Responsibilities

• You will be the go-to activator for your shop in local marketing, events and social impact activity.
• Create and deliver local marketing events that identify and unlock the best opportunities for inspiring innovative customer engagement, driving footfall into your shop. Liaise with multiple stakeholders to execute exceptional events.
• Proactively collaborate with the central events and social impact teams to deliver a calendar of activities.
• Oversee the implementation of in‑branch charity fundraising and social impact activities, including Community Matters and the John Lewis Partnership Foundation.
• Ensure all activities comply with Health and Safety procedures and GDPR.
• Act as a brand ambassador for John Lewis.

Essential skills/experience you'll need

• Experience in managing events and/or community plans.
• Managing various stakeholders.
• Customer service experience.
• Prioritising, organising and planning multiple activities/projects simultaneously.

Desirable skills/experience you may have

• Delivery of events within a retail environment.
• Experience of delivering relevant marketing activity.
• Understanding of social impact, local community needs, charities and/or community groups.

The partnership

We’re the largest employee‑owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify, never undervaluing quality, service and experience at John Lewis and passionately serving food‑lovers at Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong, embracing our differences and creating an environment where we’re free to be ourselves to thrive. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.