Local Director - Sheffield

Metro Bank; Sheffield; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading banking institution in Sheffield seeks a dedicated team leader to transform local customer relationships. In this role, you will write credit papers, lead a team of over 20 colleagues, and actively connect with local businesses. The ideal candidate is detail-oriented, excels in customer service, and is passionate about creating strong community ties. With competitive pay, a hybrid work opportunity, and a focus on career progression, this position is perfect for those ready to make a significant impact.

Benefits

Competitive salary

Discretionary annual bonus

Generous holiday allowance

Attractive pension scheme

Healthcare

Life assurance

Colleague discounts

Training and career progression

Qualifications

• Experience in writing credit papers and understanding balance sheets.
• Ability to lead teams effectively in a banking environment.
• Skills in engaging with local businesses and creating relationships.

Responsibilities

• Write credit papers and analyze balance sheets.
• Lead teams and manage store operations.
• Engage with local businesses and promote services.
• Manage P&L responsibility and drive store performance.
• Attend networking events to create community presence.

Skills

Customer service

Detail-oriented

Team leadership

Networking

Business understanding

Job description

Overview

• Passionate about providing unparalleled levels of service and convenience for customers.
• Able to work and learn quickly in a fast paced, fun and dynamic environment.
• Passionate about engaging with new customers and growing the Bank.
• Care about doing a great job and exceeding expectations with the quality of what you do.
• Demonstrate a passion for understanding and getting to know local businesses.

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long‑standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Responsibilities

• Writing credit papers – you will need to understand a balance sheet and have a good eye for detail.
• Leading teams (small or large) – looking after your store colleagues is one of the most important things you do every day.
• Searching out local businesses who want a different approach when it comes to their banking – the go‑to in your local community.
• Be an expert on our products and business services (service lines, lending, deposits, asset finance, invoice finance, cash management and coming soon Trade and FX).
• Managing your own P&L – in charge of your own destiny!
• Creating FANS in the local business community by attending networking events, store events and generally getting out there; spreading the word that there is a new bank in town.
• Leading a 20+ colleague store to make sure we are making the best of every interaction with all of our customers so that we create FANS for life and bring more people into the store.
• Building amazing relationships with internal colleagues to provide our customers with a first‑class experience across all areas of Metro Bank.
• Taking responsibility, doing the right thing for customers, colleagues and Metro Bank, and having the ability to call out any concerns (risk awareness).

Benefits

• Competitive salary, discretionary annual bonus, generous holiday allowance, attractive pension scheme, healthcare, life assurance and a number of colleague discounts.
• Training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions).
• Hybrid working opportunity built around your role and home life wherever possible.