Lobby Host

Sodexo; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider in the UK seeks a Lobby Host to create a positive first impression for visitors and employees. The role involves managing reception duties, providing outstanding customer service, and maintaining a professional reception area. Candidates should have strong communication skills and a warm demeanor. This position offers various benefits, including mental health support and discounts.

Benefits

Parking on Site

Free Fruit

Free Hot/Cold Beverage

Subsidised Lunch Prices

Gym Access

Bank Holidays off

Mental health & wellbeing support

Employee Assistance Programme

24/7 virtual GP

Financial tools & retirement plan

Cycle to Work

Paid volunteering day

Qualifications

• Warm, approachable manner with passion for customer service.
• Confidence using technology and professional telephone manner.
• Ability to manage confidential information discreetly.

Responsibilities

• Welcome visitors and clients professionally.
• Manage check-in and switchboard operations.
• Maintain an organized and professional reception area.
• Foster strong working relationships across departments.
• Identify opportunities to enhance visitor experience.

Skills

Customer service skills

Excellent communication

Organisational abilities

Discretion and professionalism

Adaptability in a fast-paced environment

Job description

40 hours per week, Monday to Friday 08:00 to 17:00.

£13.70 per hour.

Benefits

• Parking on Site
• Free Fruit
• Free Hot/Cold Beverage
• Subsidised Lunch Prices
• Gym Access (Based at other Cambridge Site)
• Bank Holidays off

Job Introduction Are you someone who takes pride in creating a great first impression and delivering exceptional service? At Sodexo, we’re looking for a friendly and professional Lobby Host to join our dedicated front‑of‑house team. In this pivotal role, you’ll be the first point of contact for visitors and employees, ensuring every interaction reflects the high standards and vibrant culture of one of the world’s leading technology companies.

Key Responsibilities

• Welcome all visitors, clients, and employees with warmth and professionalism, creating a positive first impression and ensuring everyone feels valued.
• Deliver outstanding customer service by managing check‑in and switchboard operations in line with our security and GDPR requirements.
• Use reception tools to coordinate, guide, and support guests, ensuring a seamless and memorable visitor experience from arrival to departure.
• Maintain a clean, organised, and professional reception area, completing regular checks and partnering with service teams to uphold a consistent five‑star standard.
• Foster strong working relationships across departments, embracing a collaborative “One Team” approach and providing support where needed.
• Proactively identify opportunities to enhance efficiency and the visitor experience, escalating issues appropriately and contributing to a culture of excellence.

What We’re Looking For

• A warm, approachable manner with a genuine passion for providing outstanding customer service.
• Confidence using technology, excellent communication skills, and a professional telephone manner.
• Strong organisational abilities, with flexibility to adapt and prioritise in a fast‑paced environment.
• Discretion and professionalism when managing confidential information or sensitive situations.
• The ability to build rapport and communicate effectively with a wide range of people, from visitors to senior leaders.
• A polished, professional appearance and a positive, solution‑focused attitude that reflects Sodexo and Microsoft’s commitment to excellence.

What We Offer

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day

Excited to grow with a team that values you? Don’t wait—apply today, and let’s build something amazing together.