Lobby Host

Portico; Birmingham; On-site; GBP 28,000; Full time

Job summary

A hospitality service provider is seeking a Corporate Lobby Host in Birmingham. The role involves managing the Front of House area to deliver an exceptional customer experience. Candidates must have strong customer service experience and be adaptable to meet client needs. The position offers a salary of £28,000 and includes benefits such as excellent holiday allowance and access to a discount platform.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline

Access to discounts and benefits platform

Qualifications

• Candidates must be comfortable to stand for long periods.
• Excellent multitasking ability is essential.
• Strong relationship-building skills with tenants.

Responsibilities

• Provide a warm and authentic customer experience.
• Maintain the Front of House area.
• Perform proactive welcomes and personalized customer service.

Skills

Customer Service Experience

Strong attention to detail

Flexibility and adaptability

Job description

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

Portico are on the lookout for a Corporate Lobby Host, for a brand new multi-occupied building in Birmingham.

The role of the Lobby Host is to take full accountability of the Front of House area and provide a seamless, warm and authentic customer experience for all visitors, guests, tenants and clients.

Lobby Hosts are crucial to consistently creating compelling and emotionally engaging experiences for our communities, enhancing and elevating the customer journey from the moment guests enter the building.

Our Lobby Hosts perform a proactive welcome and personalised customer experience through a combination of desk working and lobby roaming to always ensure seamless service. Ultimately, their goal is to achieve a best-in-class welcome experience, greater occupier satisfaction and establish the building as Birmingham's premier innovative workplace destination.

This role is a standing role & requires proactive lobby hosting providing a friendly and welcoming atmosphere for colleagues and visitors. Candidates should only apply if they are comfortable to stand for long periods.

Shift pattern: 40 hours per week, shifts from 8am-5pm from Monday-Friday

Salary: £28,000

Qualifications

The successful candidate will have strong attention to detail and the natural initiative to take tasks on automatically. They must be a people person and show good levels of flexibility and adaptability to manage differing client needs. An excellent multitasker, the successful candidate will be the go-to person in the building and will need to focus on building strong and lasting relationships with the tenants.

Customer Service Experience Is Required For The Role.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.