Live Project Manager

eBay; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A global ecommerce leader in Greater London is seeking an experienced Project Manager to drive operational excellence for the eBay Live program. This role involves managing program governance, enhancing workflows, and coordinating cross-functional teams to ensure seamless operations. The ideal candidate has over 5 years of experience in project management, a data-driven approach, and excellent communication skills. Join their team to help build communities and facilitate economic opportunity for all.

Qualifications

• 5+ years of experience in project or program management, operations, or PMO roles, ideally in e-commerce.
• Demonstrated capability to develop scalable processes and reporting systems.
• Strong organizational and problem-solving skills with a data-driven focus.

Responsibilities

• Support the delivery of operational initiatives in alignment with eBay Live’s roadmap.
• Manage and lead strategic projects such as Peak Planning.
• Establish PMO frameworks and reporting mechanisms to monitor project health.

Skills

Project management

Operations management

Cross-functional collaboration

Data-driven decision making

Organizational skills

Problem-solving

Communication skills

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

eBay Live is a dynamic and interactive way to sell on eBay, where sellers and buyers connect live via video. This innovative platform allows sellers to build trust with buyers, expand their reach, and grow repeat business through engaging live streams. Buyers can view, chat, ask questions, give feedback, vote, and make purchases in real-time during these live sessions.

We seek a Project Manager to promote operational excellence and facilitate scalable growth for the eBay Live program in the UK. This role is essential in managing program governance, enhancing workflows, and ensuring coordination across various functions to maintain flawless operations within the UK eBay Live team. The Live Project Manager will be central to developing frameworks, tools, and reporting systems that reinforce eBay Live's operational backbone in the UK.

What You Will Accomplish:

• Support the complete delivery of operational initiatives, ensuring alignment with eBay Live’s strategic roadmap.
• Manage and lead strategic projects such as Peak Planning.
• Establish PMO frameworks including documentation standards, achievement tracking, and reporting mechanisms to monitor project health and impact.
• Partner cross-functionally with Product, Operations, Legal, Analytics, and Marketing to ensure consistent program execution and compliance.
• Develop dashboards and benchmarks to track operational performance and find opportunities for continuous improvement.

Process Optimisation & Automation:

• Build and implement scalable processes to streamline operations across teams.
• Evaluate automation opportunities to reduce manual workload and increase data accuracy in program tracking and communications.
• Ensure effective issue resolution workflows and timely updates to internal partners.

Risk, Trust & Safety Operations:

• Partner with PMO leadership and cross-functional collaborators to ensure live stream trust and safety policies are operationalised effectively.
• Support investigations into reported incidents, ensuring processes adhere to compliance and platform standards.
• Monitor emerging risks and propose mitigation strategies within the PMO’s governance framework.

What you will bring:

• 5+ years of experience in project or program management, operations, or PMO roles — preferably within e-commerce, marketplaces, or live commerce environments.
• Demonstrated capability to develop scalable processes, frameworks, and reporting systems.
• Strong organisational and problem-solving skills with a data-driven approach.
• Excellent written and verbal communication skills; able to influence and align cross-functional teams.
• Experience managing multiple priorities.
• High level of empathy and operational focus within the field.
• Occasional travel may be required.

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