Lisbon Banking Support Specialist — Fraud & Disputes

Cbtalents; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading customer support provider is seeking an English speaker User Support Coordinator to resolve customer queries and provide exceptional service. The ideal candidate will have a strong background in customer support, excellent English speaking skills, and experience in handling fraud and disputes. This role offers relocation support, health insurance, and opportunities for career development.

Benefits

Health insurance

Career development

Relocation support

Annual return flight to home country

Free Portuguese lessons

Team events

Qualifications

• 12 months of experience in fraud, disputes, or complaints handling.
• Commitment to excellence in customer support.

Responsibilities

• Resolve customer queries via chat, call, or email.
• Own customer cases end-to-end.
• Support fraud detection and complaint resolution.

Skills

Fluent English (C1/C2)

Customer service experience

Fraud handling experience

Performance target achievement

Job description

A leading customer support provider is seeking an English speaker User Support Coordinator to resolve customer queries and provide exceptional service. The ideal candidate will have a strong background in customer support, excellent English speaking skills, and experience in handling fraud and disputes. This role offers relocation support, health insurance, and opportunities for career development.