Linen Porter, Hotel Du Vin

Malmaison Hotels; Henley-on-Thames; On-site; GBP 10,000 - 40,000; Part time

Job summary

A renowned hotel chain in Henley-on-Thames seeks a dedicated Porter to ensure efficient linen delivery and assist with room styling. This role involves interacting with guests and being part of a cleaning team that maintains high standards. Ideal candidates are detail-oriented and passionate about providing excellent service. This is a permanent position with a pay rate of £12.72 per hour for 20 hours per week, offering a variety of employee benefits including discounted stays and wellness initiatives.

Benefits

Heavily discounted staff room rates

Discount for Friends & Family

35% off dining bills

Fully funded apprenticeship programmes

High street discounts

Cycle to work scheme

Healthcare cash plans

Referral scheme up to £1,500

Uniform provided

Complimentary stays on anniversaries

Employee Assistance Programme

Responsibilities

• Ensure linen is delivered to and collected from rooms quickly and efficiently.
• Assist room attendants in styling rooms with attention to detail.
• Interact with guests, delivering hospitality and excellent service.

Job description

Your first Port(er) of call will take responsibility for ensuring linen is delivered to and collected from rooms quickly and efficiently. You will assist room attendants in styling rooms with an eye for detail and passion for cleaning. Working as part of a team, you will help ensure rooms are ready on time and styled to our standards. You will interact with guests, delivering hospitality and amazing service with a smile and personality.

Disability confident: As an employer, we offer an interview to any applicant that declares they have a disability and meet the minimum criteria for the role. Due to high‑volume seasonal recruitment, we may limit interview numbers; for further details please visit our site.

Rate of pay: £12.72 per hour / 20 hours per week, permanent. Middle Resort.

Benefits

• Heavily discounted staff room rates at Malmaison, Hotel du Vin and Frasers Hospitality, starting from £65 per night.
• Discounted Friends & Family Room Rate with 50% off best available rate.
• 35% off your bill when dining in our Brasseries and Bistros.
• Fully funded apprenticeship programmes.
• High street discounts on a range of shops, experiences, holidays and more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare cash plans – dental, optical, medical and more available from £5 per month.
• Referral scheme paying up to £1,500 for referrals.
• Uniform that reflects professionalism.
• Wellness & National Campaign Days Calendar with activities such as Pay‑Day Lunches, National Popcorn Day, Mental Health Awareness Week, etc.
• Access to Wagestream for instant wage access.
• Complimentary stays on 1st, 3rd and 5th anniversaries with dinner and bed & breakfast.
• Support for The Brain Charity – sponsorship.
• Employee Assistance Programme – free, confidential advice 24/7.

Sustainability Goals

• 100% of our electricity is generated using renewable energy, mainly wind farms around the UK.
• Recycling goal of 70% of hotel waste, achieved through the Sustainability Council’s year‑round projects.
• Chemical‑free cleaning system in bedrooms and public areas, with an enzyme‑based eco‑friendly system in kitchens.
• Option to volunteer for sustainable charities two days per year on full pay instead of your normal workplace.